Sr Franchise Business Consultant

Authority Brands • Raleigh, NC

5d

About The Position

The Sr. Franchise Business Consultant is the primary contact between the franchisor and franchisees, connecting franchisees to the Franchise Support Center and ensuring they have a strong support system and trusted advisors. The role provides management, operational, and financial support through consultative relationships built on trust. The consultant coaches franchisees on leveraging the company’s Systems of Business to achieve personal and business goals, and monitors results against goals and KPIs across assigned territories and brands. The position requires travel to franchisee locations within the assigned territory, up to 75%.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–7+ years of experience as a consultant, advisor, or coach, or in running a services-based business or franchise.
• Skills in operational efficiencies, best practices, KPIs, and data analysis.
• Ability to interpret P&L statements and understand how initiatives may affect top and bottom lines.
• Experience partnering cross-functionally to ensure customers receive what they need when they need it.
• Strong computer skills and familiarity with all Microsoft Office programs.
• Clear and precise verbal and written communication.
• Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

• Act as a business consultant and coach, building trust with franchise partners to influence franchise growth and profitability.
• Establish a regular cadence of virtual and onsite touch points to understand franchise partners’ operations and provide insights and assistance.
• Develop a deep understanding of available Authority Brand tools, platforms, and support systems to maximize performance and build franchisee trust.
• Serve as a trusted advisor whom franchisees approach for advice, crisis support, and celebration of achievements.
• Prioritize requests from Franchise Support Center functions to connect with franchisees.
• Advise franchise partners on compliance with the Franchise Agreement and assist them in staying compliant.
• Conduct market meetings that bring franchisees together for the benefit of the group.
• Guide franchisees in developing their culture as an extension of the company culture.
• Deliver franchisee territory health diagnostics.
• Review monthly Profit and Loss statements, including year-over-year revenue.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior