Sr Franchise Business Consultant

Authority Brands•Chicago, IL

About The Position

The Sr. Franchise Business Consultant (FBC) is the primary contact between the franchisor and franchisees, connecting franchise partners to the Franchise Support Center and helping ensure they have a strong support system and trusted advisors. The role provides management, operational, and financial support through consultative relationships built on trust. The FBC coaches franchisees on leveraging the company’s Systems of Business to achieve personal and business goals, and monitors progress against goals and KPIs across assigned territories and brands. The position involves regular virtual and onsite engagement with franchise partners, using business diagnostics and financial reviews to help improve operations, compliance, growth, and profitability. The FBC also coordinates with Franchise Support Center functions and brings franchisees together for market meetings and shared learning.

Requirements

Bachelor’s degree (B.A.) or equivalent experience.
5–7+ years of experience as a consultant, advisor, or coach, or in running a services-based business or franchise.
Skills in operational efficiencies, best practices, KPIs, and data analysis.
Ability to interpret P&L statements and understand how initiatives may affect top and bottom lines.
Experience partnering cross-functionally to ensure customers receive what they need when they need it.
Strong computer skills and familiarity with Microsoft Office programs.
Clear and precise verbal and written communication skills.
Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

Act as a business consultant and coach, building trust with franchise partners to influence franchise growth and profitability.
Establish regular virtual and onsite touch points to understand franchise partners’ operations and provide insights and assistance.
Develop a deep understanding of Authority Brand tools, platforms, and support systems to maximize performance and build franchisee trust.
Serve as a trusted advisor whom franchisees can approach for advice, crisis support, and celebration of successes.
Prioritize requests from Franchise Support Center functions to connect with franchisees.
Advise franchise partners on compliance with the Franchise Agreement and assist with efforts to remain compliant.
Conduct market meetings that bring franchisees together for the benefit of the group.
Guide franchisees in developing their culture and understanding how it extends the company culture.
Deliver franchisee territory health diagnostics.
Review monthly Profit and Loss statements, including year-over-year revenue.
Perform other duties as assigned.