Sr Franchise Business Consultant

Authority Brands•Los Angeles, CA

About The Position

The Sr. Franchise Business Consultant (FBC) is the primary contact between the franchisor and franchisees, connecting franchisees with the Franchise Support Center and ensuring they have a strong support system and trusted advisors. The FBC provides management, operational, and financial support through consultative relationships built on trust. The role coaches franchisees on leveraging the company’s Systems of Business to help them achieve personal and business goals, and monitors and measures franchise goals and KPIs across an assigned territory and brands. The position involves regular virtual and onsite engagement with franchise partners, interpreting business performance, offering guidance, and helping franchisees stay compliant with their Franchise Agreements. It also includes facilitating market meetings, supporting franchisee culture development, delivering territory health diagnostics, and conducting monthly Profit and Loss reviews, including year-over-year revenue comparisons. Travel of up to 75% to franchisee locations within the assigned territory is required.

Requirements

Bachelor’s degree or equivalent experience.
5–7+ years of experience as a consultant, advisor, or coach, or in running a services-based business or franchise.
Skills in operational efficiencies, best practices, KPIs, and data analysis.
Comfort interpreting Profit and Loss statements and understanding how initiatives may affect top and bottom lines.
Experience partnering cross-functionally to ensure customers receive what they need when they need it.
Strong computer skills and familiarity with all Microsoft Office programs.
Clear and precise verbal and written communication skills.
Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

Serve as a business consultant and coach, building trust with franchise partners to influence franchise growth and profitability.
Establish regular virtual and onsite touch points to understand franchise partners’ operations and provide insights and assistance.
Develop a deep understanding of available Authority Brand tools, platforms, and support systems to maximize performance and build franchisee trust.
Provide trusted advice, crisis support, and recognition of franchisees’ achievements.
Prioritize requests from Franchise Support Center functions to connect with franchisees.
Advise franchise partners on compliance with the Franchise Agreement and assist them with compliance efforts.
Conduct market meetings that bring franchisees together for the benefit of the group.
Guide franchisees in developing their culture and understanding how it extends the company culture.
Deliver franchisee territory health diagnostics.
Conduct monthly Profit and Loss statement reviews, including year-over-year revenue.