Sr Franchise Business Consultant

Authority Brands • Charlotte, NC

5d

About The Position

The Sr. Franchise Business Consultant is the primary contact between the franchisor and franchisees, connecting franchisees to the Franchise Support Center and ensuring access to a strong support system and trusted advisors. The role provides management, operational, and financial support through consultative relationships built on trust. The consultant coaches franchisees on leveraging the company’s Systems of Business to reach personal and business goals and monitors progress against goals and KPIs across assigned territories and brands.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–7+ years of experience as a consultant, advisor, or coach, or in running a services-based business or franchise.
• Skill in operational efficiencies, best practices, KPIs, and data analysis.
• Ability to interpret Profit and Loss statements and understand how initiatives may affect top and bottom lines.
• Experience partnering cross-functionally to ensure customers receive what they need when they need it.
• Strong computer skills and familiarity with Microsoft Office programs.
• Clear and precise verbal and written communication.
• Ability to travel up to 75% to franchisee locations within the assigned territory.

Responsibilities

• Build trusted relationships with franchise partners and provide business consulting and coaching to support franchise growth and profitability.
• Establish regular virtual and onsite touch points to understand franchise operations and provide insights and assistance.
• Develop knowledge of available Authority Brand tools, platforms, and support systems to help franchisees maximize performance.
• Serve as a trusted advisor for franchisees, including during crises and when celebrating successes.
• Prioritize requests from Franchise Support Center functions to connect with franchisees.
• Advise franchise partners on Franchise Agreement compliance and assist with efforts to maintain compliance.
• Conduct market meetings that bring franchisees together for the benefit of the group.
• Guide franchisees in developing their culture as an extension of company culture.
• Deliver franchisee territory health diagnostics.
• Conduct monthly Profit and Loss statement reviews, including year-over-year revenue reviews.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior