Franchise Business Consultant

Premier Franchise Managment•Franklin, TN

19h

About The Position

The Franchise Business Consultant (FBC) serves as a strategic partner to franchisees, providing coaching, operational guidance, and accountability to improve sales, profitability, and business performance. The role uses financial and operational data to identify opportunities, develop action plans, and drive measurable results while upholding PFM standards. The FBC builds relationships with franchisees, conducts regular business reviews and quarterly business reviews, establishes goals, develops action plans, and drives accountability. The role analyzes financial and operational performance, supports sales and marketing efforts, reinforces operating procedures and training, and promotes adoption of company systems and technology. Success is measured by franchisee engagement, the quality of business reviews, sales and financial results, operational execution, system adoption, SOP compliance, action-plan completion, and overall network performance. PFM intends to develop FBCs through internal training, franchise experience, SOP and technology training, and professional education. Career progression may include Senior FBC and Operations Leadership, based on performance and demonstrated capabilities.

Requirements

Business and financial acumen.
Analytical and problem-solving skills.
Strong communication and coaching abilities.
Organization and accountability.
Proficiency with Excel and business technology.

Nice To Haves

A relevant degree or experience in franchise operations, consulting, sales or operations management, financial analysis, project management, or business systems.

Responsibilities

Build franchisee relationships and provide business coaching.
Conduct regular business reviews and quarterly business reviews, establish goals, develop action plans, and drive accountability.
Analyze P&Ls, margins, labor, overhead, cash flow, and profitability; support budgeting, forecasting, and financial improvement.
Monitor sales KPIs, coach sales teams, improve lead management and conversion, and coordinate with Marketing.
Reinforce SOPs and monitor production, backlog, staffing, subcontractors, permitting, and job progress; identify bottlenecks and improve execution.
Support adoption of JobTread, company systems, AI tools, and required processes, and communicate implementation challenges to leadership.
Maintain consistent franchisee communication, document commitments, coordinate corporate resources, and ensure follow-through.
Reinforce training and SOPs, identify knowledge gaps, monitor compliance, and escalate recurring performance issues.
Help franchisees identify opportunities, develop solutions, execute action plans, and take ownership of results while maintaining PFM standards and values.