Franchise Business Consultant (must be located in Phoenix)

International Dairy Queen•Phoenix, AZ

About The Position

The Franchise Business Consultant is based in Phoenix, Arizona and provides leadership and coaching to franchisees and the Operations team to help achieve short- and long-term company and operational objectives. The role uses restaurant operations knowledge and staff resources to advise and assist franchise owners and operators in improving sales, profits, operating standards, and systems while maintaining or exceeding customer expectations. It ensures compliance with IDQ policies and system standards, builds support among DMA chair people and other franchisee leaders, engages functional experts as needed, and supports other functions when required. The consultant implements the Worldwide Operations Business Plan for a district, develops district-wide plans spanning marketing, operations, training, development, and supply chain, and may establish plans with franchise owners. The role provides guidance on marketing performance, operational goals, franchisee financial health, and development, reinvestment, and renewal strategies. Additional work may include supporting new store openings and completing ad hoc projects. The position requires frequent communication by phone and email, travel by car and airplane, and overnight travel averaging two weeks per month. Evening and weekend work may be needed to meet franchisees’ business needs. The role may involve sitting in a vehicle for up to eight hours per day while traveling and standing on concrete or tiled floors for up to eight hours per day during franchisee location visits. Employees must be able to taste products and work in and around Dairy Queen or Orange Julius restaurants without food or beverage allergies that would prevent this.

Requirements

Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
At least four years of restaurant management experience, preferably multi-unit or high-volume, and/or franchise operations management experience, or an equivalent combination of education and experience.
ServSafe certification.
Clean driving record and ability to be insured by the company’s insurance provider.
Thorough knowledge of the restaurant industry, preferably quick-service restaurants, and restaurant operations.
Proficient knowledge of marketing, finance, training, human resources, and development.
Strong communication skills, including the ability to clearly explain concepts and programs to varied audiences; excellent written and verbal communication.
Strong customer service skills for internal and external clients.
Ability to multitask and prioritize multiple projects and requests.
Relationship-building skills for creating mutually beneficial relationships with internal and external clients.
Ability to work quickly in a fast-paced environment with frequent interruptions.
Strong organization, attention to detail, and accuracy.
Creative thinking and ability to develop innovative ideas across a variety of business units.
Ability to work evenings and weekends as needed.
Ability to travel overnight and by airplane, and to drive an automobile for franchisee and staff meetings or visits.
Ability to sit in a vehicle for up to eight hours per day while traveling and stand on concrete or tiled floors for up to eight hours per day during location visits.
No food or beverage allergies that would prevent tasting products or working in and around a Dairy Queen or Orange Julius restaurant environment.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Multi-unit or high-volume restaurant management experience.
Quick-service restaurant industry experience.

Responsibilities

Implement and execute the Worldwide Operations Business Plan for a district, including its rolling one-, two-, and three-year plans.
Develop district-wide business plans covering integrated marketing, operations, training, development, and supply chain.
Where appropriate, establish and implement business plans with franchise owners, including specific goals and strategies that support ADQ’s Operations and Marketing Plan.
Advise franchisees on developing and managing marketing performance through partnerships with relevant departments, vendors, and franchisees.
Coach franchisees to achieve goals for shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere.
Advise franchisees on strategies to support optimal financial health.
Partner with ADQ staff to help new and existing franchisees establish and execute development, reinvestment, and renewal strategies.
Ensure compliance with IDQ policies and system standards.
Build and maintain support from DMA chair people and other franchisee leaders in achieving objectives.
Engage functional experts and support other departments or functions as needed.
Assist with new store openings as required and complete ad hoc projects.
Travel to franchisee and staff meetings and visits, including overnight travel averaging two weeks per month.