Franchise Business Consultant

Qdoba Restaurants•San Diego, CA

14h

About The Position

The Franchise Business Consultant (FBC) is a strategic field leader responsible for protecting and elevating the QDOBA brand while driving sustainable performance across assigned franchise restaurants. The role typically supports franchisees operating three or more restaurants and partners with franchise owners and leadership teams to promote operational excellence, organizational health, and profitable growth. The FBC reinforces brand standards, procedures, systems, and operating processes while strengthening people and leadership capability. The role accelerates brand performance through disciplined execution of QDOBA’s operations strategy, with emphasis on People, Hospitality, Culinary, and Off-Premise excellence. Acting as both coach and consultant, the FBC balances support with accountability while respecting joint-employer boundaries.

Requirements

Bachelor’s degree or equivalent experience.
Valid Food Safety certification or ability to obtain it.
5–6 years of multi-unit restaurant leadership or franchise operations experience.
Deep operational knowledge of restaurant systems.
Strong understanding of franchise business models and joint-employer considerations.
Financial acumen, including P&L analysis.
Excellent interpersonal, communication, and presentation skills.
Ability to influence without authority.
High integrity, professionalism, and sound judgment.
Ability to travel extensively and work flexible hours as business needs require.
Proficient knowledge of personal computers and related software applications, such as Microsoft Word, Excel, and Outlook.
Ability to walk, stand, or drive for long durations.
Ability to travel up to 90% of the time or as business needs require.
Ability to switch between a standard office environment and a fast-paced restaurant environment.
Ability to operate a desktop, laptop, or tablet.
Ability and willingness to travel as business necessitates and work outside regular business hours as needed.

Nice To Haves

A degree in a business- or hospitality-related field.

Responsibilities

Protect the integrity of the QDOBA brand by ensuring consistent execution of brand standards, procedures, systems, and operating processes.
Conduct structured operational evaluations and market visits, providing clear written feedback and actionable improvement plans tied to performance outcomes.
Ensure excellence in hospitality, culinary execution, cleanliness, food safety, accuracy, and speed of service.
Drive Off-Premise performance, including digital ordering, delivery execution, and catering readiness.
Serve as the primary liaison between QDOBA and franchisees, owning relationships and connecting franchisees with appropriate brand resources and subject matter experts.
Support consistent field execution and change management as an expert in brand standards, procedures, and systems.
Coach franchise owners, Directors of Operations, and restaurant leadership teams to strengthen leadership capability, bench strength, and succession planning.
Reinforce a people-first culture while maintaining appropriate joint-employer boundaries and supporting effective use of QDOBA people and training systems.
Support identification, readiness, and ongoing oversight of Certified Training Restaurants.
Provide guidance and support for New Restaurant Openings, including pre-opening readiness, training systems, and execution at standard.
Lead and support the Financial and Business Review (FBR) process and franchise goal alignment.
Partner cross-functionally with Development, Marketing, Training, Supply Chain, and Operations Support to drive coordinated execution.
Maintain accurate documentation of evaluations, correspondence, and action plans, and ensure compliance with policies and procedures.