Franchise Business Consultant - Southeast

Wingstop•United States,

7d•Remote

About The Position

The Franchise Business Consultant I (FBC I) is a frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants. The role serves as the primary business partner to Brand Partners, supporting consistent operating standards, visibility into business performance, disciplined accountability routines, and timely resolution of performance gaps. This is a performance-execution role focused on improving day-to-day restaurant operations, not a coordination role. The consultant monitors restaurant performance, establishes structured improvement plans and business routines, reinforces brand and franchise expectations, and influences Brand Partners to follow through on agreed actions. The position also coordinates with cross-functional teams, supports new restaurant openings, and provides field insights to inform enterprise decisions. The role is remote, but the candidate must be based in Miami and travel extensively within the assigned region.

Requirements

4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment.
Strong operational expertise and ability to diagnose and resolve performance issues.
Financial acumen and ability to interpret restaurant-level metrics and trends.
Proven ability to influence without direct authority.
Strong organizational and prioritization skills.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel extensively within the assigned region.
Must be based in Miami; the role is remote.

Responsibilities

Monitor Same Store Sales, guest experience metrics, and operational KPIs.
Identify performance gaps and implement structured improvement plans.
Establish and maintain disciplined business routines, including weekly performance check-ins and Quarterly Business Reviews (QBRs).
Drive follow-through on commitments and ensure accountability.
Maintain clear and consistent visibility into restaurant performance.
Ensure execution of brand standards for speed, accuracy, hospitality, and food quality.
Reinforce compliance with franchise agreements and operational expectations.
Drive adoption and execution of enterprise initiatives, including loyalty programs, SmartKitchen, and training platforms.
Protect the brand across food safety, operations, and guest experience.
Build strong, trust-based relationships with Brand Partners.
Influence performance through operational expertise and clear communication.
Deliver direct, actionable feedback aligned to business results.
Hold partners accountable to agreed-upon actions and commitments.
Escalate performance or compliance issues when necessary.
Partner with Development, Marketing, Training, Supply Chain, Finance, and Technology teams.
Support new restaurant openings and ensure operational readiness.
Provide field-based insights to inform enterprise decision-making.