Franchise Business Consultant (DFW)

Paris Baguette•Dallas, GA

About The Position

The Franchise Business Consultant is responsible for maximizing an assigned district’s revenue and cash flow growth through effective use of people, processes, and planning. The role leads execution of a guest experience that continually exceeds expectations and provides leadership and vision to district management staff in support of Paris Baguette’s goal of making neighborhood bakery cafés the heart of the community. The consultant supports corporate café operations and franchisee teams, including talent acquisition, retention, development, training, operational standards, guest service, sales and marketing planning, financial performance, food safety, regulatory compliance, and facility maintenance. The role involves travel to current corporate and franchise locations and proposed openings, and may require varying shifts, weekends, holidays, and extended workdays.

Requirements

Bachelor’s degree and 5–7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venues; an equivalent combination of education and experience is also acceptable.
At least 3–5 years of progressive experience managing teams.
Thorough knowledge of point-of-sale register systems.
Strong inventory planning and management skills.
P&L capability and sales and marketing skills.
Flexible, adaptive, upbeat, open, and visible management style, with a successful record of managing senior operations leaders across a large, geographically decentralized portfolio.
Strong people leadership, including the ability to empower, inspire, motivate, and develop team members.
Exceptional organizational and communication skills, with the ability to balance priorities and deliver results in a fast-paced, changing, entrepreneurial environment.
Ability to provide constructive feedback and recognition and support an open, transparent, high-performance culture.
High emotional intelligence and the ability to work with and manage diverse teams with empathy, intuition, self-motivation, and drive.
Team-oriented approach that fosters collaboration and engagement.
Commitment to Paris Baguette’s mission, vision, brand values, and culture.
Ability to commute to current corporate and franchise locations, as well as proposed openings.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.

Nice To Haves

Toast point-of-sale system experience.

Responsibilities

Support strategic planning, implementation, and follow-up initiatives among the market’s team of managers.
Focus on corporate café operations and corporate talent acquisition, retention, and development, where applicable.
Provide guidance and mentorship to other operations team members in the market, when applicable.
Identify café managers’ training needs and coordinate appropriate training with the training team.
Facilitate one-on-one or classroom training for franchisee teams as needed.
Create a mentoring and supportive environment focused on continuous team development.
Support franchisee owners and general managers in implementing processes for performance management, including skills evaluations and assessments.
Help franchisee owners and general managers understand training and development curricula and ensure teams receive the training needed to perform their jobs.
Inspect district operational and guest service standards, communicate those standards to café managers, and ensure execution at café level.
Address guest complaints promptly, proactively improve guest experiences, and implement action plans to close service gaps.
Ensure café managers develop and execute focused sales and marketing plans consistent with the district plan.
Evaluate café financial progress and performance and help develop action plans.
Ensure adherence to food and beverage sales and consumption, food safety, health, and sanitation policies and procedures.
Ensure policies and procedures comply with organizational policies and local and state regulations.
Use preventive maintenance programs to maintain café facilities.
Travel to current corporate and franchise locations and proposed openings.
Perform other duties as assigned.