Franchise Business Consultant (must be located in Phoenix)

International Dairy Queen, Inc.•Phoenix, AZ

2d•$97,498 - $119,435

About The Position

The Franchise Business Consultant provides leadership and coaching to franchisees and the Operations team to help achieve short- and long-term company and operational objectives. The consultant applies restaurant operations knowledge and staff resources to advise and assist franchisee owners and operators in improving sales, profits, operating standards, and systems while meeting or exceeding customer expectations. The role ensures compliance with IDQ policies and system standards, builds support among DMA chair people and other franchisee leaders, engages functional experts when needed, and supports other functions as needed. The position is based in Phoenix, Arizona. The consultant implements the Worldwide Operations Business Plan for a district and develops district-wide plans that integrate marketing, operations, training, development, and supply chain. Where appropriate, the consultant works with franchise owners to establish and execute business plans aligned with ADQ Operations and Marketing objectives. The role advises on marketing performance and helps franchisees achieve operational goals covering shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere. It also supports franchisees’ financial health and partners with ADQ staff on development, reinvestment, and renewal strategies. The role may involve assisting with new store openings and completing ad hoc projects. It requires evening and weekend availability as needed, frequent communication by telephone and email, and overnight travel averaging two weeks per month for franchisee and staff meetings or visits. Travel may involve driving and air travel, with extended periods sitting in a vehicle or standing at restaurant locations.

Requirements

Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
At least 4 years of restaurant management experience, preferably multi-unit or high-volume, and/or franchise operations management experience, or an equivalent combination of education and experience.
ServSafe certification.
Clean driving record and ability to be insured by the company insurance provider.
Thorough knowledge of the restaurant industry, preferably quick-service restaurants, and restaurant operations.
Proficient knowledge of marketing, finance, training, human resources, and development.
Strong written and verbal communication skills, including the ability to clearly explain concepts and programs to varied audiences.
Ability to provide excellent customer service to internal and external clients.
Strong organization, attention to detail, and accuracy.
Ability to develop innovative ideas across a variety of business units.
Ability to multitask and prioritize multiple projects and requests.
Relationship-building skills and ability to create mutually beneficial relationships with internal and external clients.
Ability to work quickly in a fast-paced environment with frequent interruptions.
Ability to work evenings and weekends as necessary to meet franchisee business needs.
Ability to travel overnight for meetings and visits, averaging two weeks per month, and to travel by airplane as needed.
Ability to drive an automobile for meetings and visits; travel may require sitting in a vehicle for up to 8 hours per day.
Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting a franchisee location.
No food or beverage allergies that would prevent tasting products or working in and around a Dairy Queen or Orange Julius restaurant.
Authorization to work in the United States without employer sponsorship.

Nice To Haves

Multi-unit or high-volume restaurant management experience.
Quick-service restaurant industry knowledge.

Responsibilities

Implement and execute the Worldwide Operations Business Plan for a particular district.
Develop and implement district-wide business plans integrating marketing, operations, training, development, and supply chain.
Establish and implement business plans with franchise owners when appropriate, ensuring goals and strategies support ADQ Operations and Marketing plans.
Advise and guide franchisees in developing and managing marketing performance through partnerships with departments, vendors, and franchisees.
Help franchisees achieve goals for shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere.
Advise franchisees on achieving optimal financial health.
Partner with ADQ staff to support franchisees’ development, reinvestment, and renewal strategies.
Ensure compliance with IDQ policies and system standards.
Build and maintain support from DMA chair people and other key franchisee leaders.
Engage functional experts and provide support to other departments or functions as needed.
Assist with new store openings as required.
Complete ad hoc projects as required.