Account Manager (Must be located in Greater Atlanta)

Alloy Partners•Atlanta, GA

2d•Hybrid

About The Position

Swift Workforce AI Inc. is seeking an experienced Account Manager to manage current customers and onboard new healthcare systems and other healthcare delivery organizations. The position reports to the CEO and is customer-facing, with responsibility for building and maintaining relationships, gathering feedback, identifying opportunities, providing customer support, solving problems, and helping close renewal contracts. The Account Manager leads customer onboarding and implementation, serves as the primary day-to-day liaison for customer teams, and coordinates between customers and Swift’s technical team. The role also supports product adoption, performance reporting, training, product quality assurance, and sales, marketing, and management initiatives. The role is based in the Greater Atlanta area, with a hybrid model involving remote work and in-office work at Atlanta’s Tech Square, as well as regular travel to customer sites.

Requirements

Must live and work in the Greater Atlanta area and be able to travel regularly to customer sites.
At least 5 years of experience as a specialist in implementation and/or customer success for an enterprise technical solution used by hospitals or healthcare delivery organizations.
Strong written and verbal communication skills and ability to manage stakeholders from the front line to the C-suite.
Skilled at creating best-practice templates and guides, such as implementation guides, and capturing and documenting customer business requirements.
Enjoys solving problems, managing projects, and adapting in a fast-evolving startup environment.
Comfortable with technology, complexity, startup environments, and in-person meetings at clinical sites.
Highly competent with tools such as Microsoft Office, HubSpot, Asana, and ClickUp, and able to learn new systems quickly.

Nice To Haves

PMP certification.

Responsibilities

Lead customer onboarding and implementation.
Build and maintain customer relationships, gather feedback, identify opportunities, provide support, solve problems, and help close renewal contracts.
Serve as the primary day-to-day liaison for customer teams and provide a responsive, reliable, and consistent experience.
Manage performance reporting for customers and Swift management.
Work with Unit (Nurse) Managers and other leaders to establish and maintain employee awareness of Swift and product use.
Gather business requirements, rules, and constraints from customers and communicate them to the technical team.
Host virtual and in-person meetings, facilitate training sessions, and refine onboarding documentation such as FAQs, timelines, and guides.
Provide feedback to the technical and leadership teams based on customer insights and learnings.
Perform quality assurance testing of Swift, document problems, monitor SMS and email communications between Swift and end users, and respond as needed.
Assist with sales initiatives, marketing initiatives, reporting, and management functions.
Travel regularly to customer sites, primarily in Georgia initially and nationally as the company grows; travel may include hospital onboarding sessions outside business hours.