Founding General Manager - SPA and Hammam

Talent Frontiers•Minneapolis, MN

76d•$85,000 - $100,000•Onsite

About The Position

Talent Frontiers is seeking a visionary Founding General Manager to lead a premier SPA and Hammam in Minneapolis, MN. This full-time, on-site executive role is designed for a Director or Vice President-level professional ready to build and scale a luxury wellness destination from the ground up. As the Founding General Manager, you will shape every aspect of the guest experience, from service standards to operational strategy, establishing this venue as the premier spa and hammam in the region. Reporting directly to Owners and/or President of the group, you will be responsible for driving the strategic vision, operational excellence, and financial performance of the facility. You will lead recruitment, team development, service innovation, and community engagement while championing a culture of wellness, hospitality, and luxury. This is a rare opportunity to leave a lasting mark on the wellness industry in Minneapolis and beyond. Talent Frontiers, an industry leader in staffing and recruiting, is proud to represent this exciting venture. We are looking for a passionate, seasoned leader who combines business acumen with a deep commitment to world-class wellness experiences. The successful candidate will enjoy a competitive executive compensation package commensurate with experience. About Nour Hammam Nour Hammam is a women-only Moroccan hammam, beauty, and wellness spa opening in Minneapolis in December 2026. The concept blends authentic Moroccan ritual — steam, kessa scrub, rhassoul and beldi cleansing, and tea service — with massage, lymphatic drainage, beauty and hair, bridal and events, postpartum wellness, memberships, and a focused retail line. The interior is designed as an elevated, upscale sanctuary — tadelakt plaster, zellige tile, brass and marble, arches and patterned light — bringing a premium, authentic experience to a dense, underserved community of Somali, East African, and Muslim women with strong unmet demand, including a large nearby healthcare workforce. Privacy and cultural respect are the foundation of everything we do. The Opportunity This is a founding General Manager role. You will build the business from the ground up alongside the owner, then run it. You own hiring, training, operations, compliance, and daily management, and you serve as the Designated Licensed Salon Manager. You are building the systems, the team, and the culture from day one — and you will help create training and operating assets the company owns permanently. Because Nour Hammam is a women-only facility, the General Manager is the owner's on-site operating partner in spaces the owner cannot enter. This is a role of real trust, real authority, and real upside.

Requirements

10+ years of progressive leadership experience in the spa, hospitality, luxury wellness, or related service industry
Proven track record as a General Manager, Director, or Vice President in a premium or luxury environment
Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA preferred
Strong experience with hammam, spa, or traditional wellness practices is highly desirable
Demonstrated financial expertise, including P&L accountability, budgeting, forecasting, and revenue optimization
Exceptional team leadership, talent development, and organizational building capabilities
Outstanding customer service orientation with a meticulous attention to detail and luxury standards
Excellent verbal and written communication, interpersonal, and stakeholder relationship skills
Working knowledge of spa management software, booking systems, and point-of-sale platforms
Ability to thrive in a fast-paced, entrepreneurial, and dynamic start-up environment
Strong problem-solving, decision-making, and crisis management abilities
Flexibility to work evenings, weekends, and holidays as required in a hospitality setting

Responsibilities

Lead the strategic planning, launch, and ongoing management of the spa and hammam operations
Develop and execute comprehensive business and growth plans to maximize revenue and profitability
Recruit, train, mentor, and retain a high-performing team of wellness professionals and support staff
Establish and uphold exceptional service standards, guest satisfaction protocols, and quality assurance measures
Oversee all financial functions including budgeting, forecasting, P&L management, and cost control
Design and curate innovative spa and hammam service menus, treatments, packages, and wellness programs
Ensure full compliance with health, safety, sanitation, and licensing regulations
Build and nurture strategic partnerships with vendors, suppliers, and local community stakeholders
Lead marketing, branding, and public relations efforts to position the spa as a market leader
Monitor industry trends, competitor activities, and customer feedback to continuously improve offerings
Foster a positive, inclusive, and wellness-focused workplace culture aligned with organizational values
Collaborate with executive leadership to set long-term strategic goals and key performance indicators