Nordic Spa Assistant General Manager

Alyeska Resort•Anchorage, AK

2d•Onsite

About The Position

Alyeska Nordic Spa is hiring an Assistant General Manager for its year-round spa in Girdwood, Alaska. The spa offers an indoor-outdoor wellness experience focused on helping guests connect with nature, themselves, and others. Working closely with the General Manager, the Assistant General Manager leads daily operations, supports department leaders, and coordinates teams, systems, and spaces to deliver a seamless guest experience. The role balances guest satisfaction, employee engagement, operational consistency, and business performance through visible leadership, operational excellence, and care for people. The Assistant General Manager also assumes responsibility for overall spa operations when the General Manager is absent.

Requirements

Minimum 3–5 years of progressive management experience in hospitality, wellness, resorts, or a related guest-service environment.
Demonstrated experience leading multiple operating departments or complex service operations.
Strong understanding of guest experience, service standards, and operational performance.
Proven ability to coach, develop, and support department leaders.
Experience managing labour costs, operating budgets, productivity, and financial performance.
Strong organizational, communication, leadership, and problem-solving skills.
Ability to interpret guest feedback, operational data, and performance indicators.
Comfort using reservation systems, Point of Sale (POS), scheduling, reporting, and Microsoft Office applications.
Ability to remain calm, decisive, approachable, and organized in a fast-paced environment.
Flexibility to work mornings, evenings, weekends, and holidays based on operational needs.
Ability to maintain an active and visible leadership presence throughout indoor and outdoor spa environments.
Must be able to perform the essential functions of the position safely, with or without reasonable accommodation.

Nice To Haves

Post-secondary education in hospitality, business, or a related field is preferred.
Genuine passion for wellness, people, and creating meaningful guest experiences.

Responsibilities

Champion a seamless guest journey that reflects the spa’s brand promises of being Simple, Inclusive, Natural, and Social.
Ensure each department consistently contributes to the overall guest experience and maintain a visible presence throughout the spa.
Monitor guest flow, wait times, occupancy, and operational readiness; identify and resolve cross-department operational challenges.
Support department leaders in resolving guest concerns and use guest feedback, surveys, and observations to improve the guest journey.
Oversee daily spa operations and translate the General Manager’s priorities into departmental plans and expectations.
Maintain cleanliness, facility conditions, equipment readiness, and guest service standards; conduct walkthroughs, inspections, and audits.
Coordinate staffing and resources based on guest volumes and business needs, and monitor capacity, amenity utilization, and guest movement.
Support preventative maintenance, deep-cleaning programs, facility improvements, and timely follow-through on operational improvement opportunities.
Assume responsibility for overall spa operations in the General Manager’s absence.
Coach, support, and develop department leaders; set expectations through regular feedback, coaching, and accountability.
Support recruitment, onboarding, employee development, retention, leadership development, succession planning, and engagement initiatives.
Foster collaboration across departments, empower leaders to make aligned decisions, recognize strong performance, and promote continuous learning.
Support the General Manager in meeting operating budgets, revenue targets, and profitability objectives.
Monitor labour costs, productivity, operating expenses, and financial performance; align staffing and resources with forecasted guest demand.
Identify opportunities to improve guest flow, capacity utilization, and revenue without compromising the guest experience.
Support inventory management, purchasing, equipment utilization, business planning, capital projects, and operational improvement initiatives.
Use guest feedback, operational data, and financial results to guide business decisions and address performance variances.