Assistant Spa Manager

VO Spa Two•Rochester, MI

About The Position

The Assistant Spa Manager works directly with the Spa Manager and staff to assist with and lead the spa’s overall operations and performance. The role helps ensure the spa meets or exceeds guest-service and sales expectations for its services and treatments. Responsibilities include developing an inspiring team and work environment, meeting financial objectives and monthly revenue projections for retail sales, services, and treatments, coaching and training staff, preparing for and leading staff meetings, preparing payroll, nurturing leads, and keeping expenses within the provided budget. The position also supports guest satisfaction, revenue generation, staff management, inventory and financial management, special events, programming, and marketing. The role is based in a spa environment and pays $20–$25 per hour plus a bonus structure, based on experience.

Requirements

Management experience.
Thorough knowledge of spa services.
Excellent interpersonal skills.
Customer-service orientation.
Excellent conflict-management and problem-solving skills.
Comfort consulting patients regarding cosmetic and non-cosmetic treatments.
Organized, responsive, adaptive, and flexible.
Strong communication and time-management/self-management skills.
Ability to stand for extended periods.
Ability to lift at least 30 pounds.

Nice To Haves

A love for beauty and an infectious personality.
Sales orientation.
A continuous-improvement mentality.
Ethical, positive, enthusiastic, team-oriented, self-motivated, self-directed, empathetic, creative, tenacious, honest, trustworthy, outgoing, and detail-oriented behavioral characteristics.

Responsibilities

Assist with and lead the overall operation and performance of the spa in partnership with the Spa Manager and staff.
Help ensure guest-service and sales expectations are met or exceeded.
Develop an inspiring team and work environment.
Meet financial objectives and monthly spa revenue projections for retail sales, services, and treatments.
Coach and train staff.
Prepare for and lead staff meetings.
Prepare payroll.
Nurture leads.
Maintain expenses within the provided budget.
Support guest service and satisfaction, revenue generation, staff management and training, payroll and inventory management, financial management, and special events, programming, and marketing.