Assistant Spa Manager

Serasana St Johns•St. Augustine, FL

About The Position

Serasana St. Johns is seeking a personable, organized, and proactive Assistant Studio Manager to support daily studio operations, membership sales and retention, scheduling coordination, front desk leadership, inventory management, facility upkeep, and exceptional client service. This hands-on position combines regular front desk coverage with responsibility for coordinating day-to-day studio operations. The role requires strong organizational skills, initiative, attention to detail, and the ability to lead by example while working closely with the Studio Owner. The Assistant Studio Manager performs front desk duties, supports membership sales and retention, coordinates front desk staffing and service-provider schedules, assists with front desk hiring and training, monitors supplies, and helps maintain the studio’s cleanliness and readiness. The position also supports routine client communications, operational recordkeeping, social media content, and resolution of routine client and operational issues. It coordinates service-provider schedules but does not supervise licensed practitioners or yoga instructors. The position is expected to work approximately 30–35 hours per week, combining regularly scheduled front desk shifts with additional operational responsibilities. The schedule may include weekdays, occasional evenings, and Saturdays, depending on studio needs. Availability to work at least one Saturday per month is expected, with additional weekend coverage occasionally needed. Some operational responsibilities may be completed during quieter front desk periods or designated administrative time. Serasana is a wellness studio offering massage therapy, acupuncture, skin care, yoga, meditation, infrared sauna, and other wellness services in a welcoming, relaxing environment. The studio focuses on exceptional client experiences, lasting relationships, and helping the community make wellness part of everyday life.

Requirements

Experience in customer service, hospitality, wellness, spa operations, or a similar service-oriented environment.
Excellent interpersonal and communication skills and a passion for delivering exceptional client service.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Demonstrated initiative, sound judgment, and a proactive approach to problem-solving.
Ability to work collaboratively with the Studio Owner and front desk team.
Interest in wellness and the services offered at Serasana.
Availability to work at least one Saturday per month; additional weekend coverage may occasionally be needed.
Comfort using scheduling software, point-of-sale systems, email, and general business applications.

Nice To Haves

Previous experience in a front desk lead, supervisory, or assistant management position.
Experience with employee scheduling, training, and coordinating daily operations.
Experience with Mindbody software.

Responsibilities

Perform front desk duties, including client check-in and checkout, appointment scheduling, membership sales, and client communications.
Ensure front desk operations are accurate, efficient, and consistent with studio policies and procedures.
Promote memberships and coach front desk employees on sales techniques and consistent presentation of membership benefits.
Identify opportunities to improve front desk processes, efficiency, and client service.
Monitor schedules across massage therapy, skin care, acupuncture, yoga, and front desk operations to identify coverage gaps, conflicts, and opportunities to improve service availability.
Prepare and maintain front desk schedules, coordinating employee availability, time-off requests, and shift changes.
Coordinate front desk coverage for planned and unexpected absences, arrange backup coverage, and occasionally fill shifts when needed.
Coordinate with service providers to address scheduling gaps and recommend operating-hour adjustments based on business needs.
Identify staffing needs, maintain backup coverage resources, and communicate unresolved scheduling issues and recommended solutions to the Studio Owner.
Assist with recruiting, screening, and interviewing front desk candidates.
Coordinate onboarding and training of new front desk employees and provide ongoing coaching and support.
Monitor inventory and maintain appropriate stock levels of treatment, cleaning, laundry, beverage, and restroom supplies.
Conduct routine inventory checks, ensure employees follow supply request procedures, anticipate needs, coordinate replenishment, and manage routine purchasing within established guidelines.
Coordinate cleaning and upkeep responsibilities across front desk shifts and maintain cleanliness, organization, and presentation throughout the studio.
Ensure routine cleaning, restocking, and general upkeep tasks are completed.
Monitor adherence to safety, sanitation, and equipment-readiness procedures and coordinate follow-up on maintenance concerns.
Respond to routine client emails and operational inquiries.
Monitor membership cancellations and coordinate follow-up and retention efforts.
Maintain organized operational records and provide regular updates to the Studio Owner.
Capture photos, short videos, and everyday studio moments showcasing services, atmosphere, team, and events.
Encourage employees and clients to contribute content ideas, photos, videos, and testimonials, obtaining appropriate consent when needed.
Organize and share content for social media posts, stories, and reels, and assist with posting as appropriate.
Foster a welcoming, personalized client experience and build relationships that encourage loyalty and repeat visits.
Address routine client questions, complaints, and scheduling concerns professionally and carefully.
Apply studio policies consistently while maintaining a client-focused approach.
Resolve routine operational issues independently and escalate sensitive or significant matters when appropriate.

Benefits

401(k)
Dental insurance
Employee Assistance Program
50% discount on spa services
Free and unlimited yoga classes
50% discount on workshops
20% discount on retail and tea
Competitive hourly compensation based on experience
Additional earning opportunities through membership sales commissions
Opportunities to develop leadership and studio management skills in a growing wellness business