Assistant Spa Manager

VO Spa One • West Bloomfield Township, MI

1d

About The Position

The Assistant Spa Manager works directly with the Spa Manager and staff to assist with and lead the overall operation and performance of the spa. The role helps ensure the spa meets or exceeds guest-service and sales expectations for its services and treatments. Responsibilities include helping develop an inspiring team and work environment, meeting financial objectives and monthly revenue projections for retail, services, and treatments, coaching and training staff, preparing for and leading staff meetings, preparing payroll, nurturing leads, and keeping expenses within the provided budget. Compensation is $20–$25 per hour plus a bonus structure, based on experience. The work environment is a spa.

Requirements

• Management experience.
• Thorough knowledge of spa services.
• Excellent interpersonal skills.
• Effective communication skills.
• Customer-service orientation.
• Excellent conflict-management and problem-solving skills.
• Comfort consulting patients regarding cosmetic and non-cosmetic treatments.
• Organized, responsive, adaptive, and flexible.
• Strong time-management and self-management skills.
• Relationship-oriented, with a continuous-improvement mentality.
• Responsible and able to discuss options, techniques, and treatment plans.
• Ability to stand for extended periods.
• Ability to lift at least 30 pounds.

Nice To Haves

• A love for beauty.
• An infectious personality.
• Sales orientation.
• Ethical, positive, enthusiastic, team-oriented, self-motivated, self-directed, empathetic, creative, tenacious, outgoing, and detail-oriented qualities; integrity, honesty, and trustworthiness.

Responsibilities

• Assist with and lead overall spa operations and performance alongside the Spa Manager and staff.
• Help ensure guest-service and sales expectations for spa services and treatments are met or exceeded.
• Contribute to developing an inspiring team and work environment.
• Help meet financial objectives and monthly revenue projections for retail sales, services, and treatments.
• Coach and train staff.
• Prepare for and lead staff meetings.
• Prepare payroll.
• Nurture leads.
• Help maintain expenses within the provided budget.
• Support guest service and satisfaction, revenue generation and enhancement, staff management and training, payroll and inventory management, financial management, and special-event programming and marketing.

Benefits

• Bonus structure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed