Assistant Spa Manager

Marriott•Chandler, AZ

7d•$26 - $31

About The Position

The Assistant Spa Manager supervises and coordinates employees who deliver spa services, including salon, skin care, program coordination, reservations, reception, massage, and locker room operations. The role focuses on guest and employee satisfaction and achieving the operating budget. The Assistant Spa Manager assumes the Spa Director’s responsibilities in their absence and assists the Spa Director with day-to-day spa operations as necessary. The position supports spa financial and operational management by monitoring supplies, equipment, cleanliness, budgets, operating statements, and payroll progress. It also promotes exceptional customer service, responds to guest feedback and complaints, and supports employee training, recognition, performance feedback, and consistent administration of property policies and procedures.

Requirements

High school diploma or GED.
Two years of experience in a spa, guest services, or related professional area.

Responsibilities

Supervise and coordinate employees delivering spa services across salon, skin care, program coordination, reservations, reception, massage, and locker room areas.
Assume the Spa Director’s responsibilities in their absence and assist with day-to-day spa operations as necessary.
Ensure employees have appropriate supplies, equipment, and uniforms.
Review budgets, operating statements, and payroll progress reports as needed to assist with departmental financial management.
Manage supplies and equipment inventories within budget; maintain cleanliness of the spa, related areas, and equipment.
Understand the impact of spa operations on property financial goals and manage operations to achieve or exceed budgeted goals.
Set a positive example in guest relations; obtain guest feedback on product quality and service levels, handle guest problems and complaints, and empower employees to provide excellent customer service.
Emphasize guest satisfaction in departmental meetings and strive to improve service performance through continuous improvement.
Solicit employee feedback, review employee satisfaction results, and identify and address employee concerns.
Ensure employees understand expectations and parameters; bring issues to the department manager and Human Resources as necessary.
Observe employee service behaviors and provide feedback; participate in progressive discipline procedures and ongoing employee recognition.
Review comment cards and guest satisfaction results with employees.
Support spa orientation and new-hire training; supervise ongoing training initiatives and conduct training when appropriate.
Establish and maintain open, collaborative relationships with employees and encourage the same within the team; celebrate successes and recognize team contributions.
Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.