Founding Commercial Account Manager

Hex•New York, NY

21h

About The Position

Hex is hiring a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. The role is focused on renewals and expansion, deepening customer relationships after the initial sale by identifying opportunities such as additional seats, new use cases, and broader adoption across customer data teams. The account portfolio consists of accounts at least six months past their first renewal. The Account Manager will run a forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target. They will partner with Sales Engineering and Customer Engineering on technical conversations, coordinate handoffs from Account Executives, and help define Hex's Account Management playbook and territory model. This is a founding role in a new function and reports to the Account Management Lead. Hex is a data exploration and analytics platform used by thousands of customers. The company describes itself as a high-agency team with office hubs in San Francisco and New York and remote team members across the US and UK. Hex offers competitive total rewards, including market-benchmarked salary and equity, comprehensive health benefits, and flexible paid time off. The stated on-target earnings (OTE) are $200,000–$215,000; placement in the salary range depends on factors including location, skills, and experience.

Requirements

At least 3 years of experience owning a SaaS book of business in account management, renewals, or customer success with a commercial or quota component.
A track record of driving expansion, not only retention, in existing accounts; experience with technical or data-adjacent software is preferred.
Comfort working as an early member of a new function without an established playbook or precedent.
Ability to lead genuine commercial conversations while partnering with Sales Engineering and Customer Engineering on technical matters.
Discipline in maintaining pipeline and forecast hygiene across a large book of business.
Enthusiasm for cross-functional partnership with Sales leadership, Sales Engineers, and the Account Executive team.

Nice To Haves

Experience with technical or data-adjacent software.

Responsibilities

Own renewals and expansion across an assigned portfolio of existing SMB and Mid-Market customers, including accounts at least six months past their first renewal.
Proactively identify expansion opportunities, including additional seats, new use cases, and upsell opportunities.
Run a forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target.
Partner with Sales Engineering and Customer Engineering to run technical conversations with existing customers.
Help define the Account Management playbook and territory model as an early member of the function.
Coordinate the Account Executive-to-Account Manager handoff for accounts moving into the portfolio.