Founding Enterprise Account Manager
True Talent Solutions Partners•Redwood City, CA
•Onsite
About The Position
Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts, with a focus on renewals and expansion. The position is on-site in Redwood City, California. The base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available; the commission structure is being finalized.
Requirements
- Two to seven years of enterprise account management or customer success experience at B2B software companies.
- Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.
- A track record of growing accounts and closing renewals, with revenue results you can clearly discuss.
- Confidence in executive-level relationships, commercial negotiations, and multi-stakeholder account management.
- Comfort working in a fast-paced, in-person startup environment with demanding hours.
- Customer success experience extending beyond support, onboarding, or project management.
Nice To Haves
- Experience with CRM systems, usage analytics dashboards, APIs, or usage-based pricing.
- AI, LLM, voice AI, or call-center-heavy industry experience.
Responsibilities
- Manage relationships with enterprise buyers and program owners from production launch through renewal.
- Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to transition and grow account relationships.
- Use usage data and adoption dashboards to build customer business cases for broader deployment.
- Lead executive business reviews and help establish the enterprise account management function.
- Identify customer blockers and share them with Product and Engineering, connecting feedback to retention and revenue impact.
Benefits
- Equity with a four-year vesting schedule and one-year cliff.
- Visa sponsorship is available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
