Foundation Database Specialist

Hospital for Special Care•New Britain, CT

1d•$25 - $38

About The Position

The Foundation Database Specialist manages donor information systems and supports the day-to-day operations of the Hospital for Special Care Foundation. Responsibilities include reporting, data analysis, gift processing and acknowledgements, data imports and entry, data extraction, data quality initiatives, online payment integration, and related activities. The specialist serves as the lead contact for data analytics, working with staff and stakeholders to understand data needs and develop actionable insights, and is a primary point of contact for the Foundation Office. The position also provides administrative support to the VP & Chief Development Officer, including calendar management, meeting coordination, preparation of meeting minutes, and internal and external communications. Work is primarily indoors in a temperature-controlled environment. The schedule or hours may need to be adjusted to meet deadlines.

Requirements

At least four years of donor database management experience.
Mastery of Raiser’s Edge, RE NXT, or a similar cloud-based database.
Proficiency in Microsoft Office.
Excellent interpersonal, oral, and written communication skills.
Demonstrated experience in donor relations and customer service.
Ability to use judgment, tact, and problem-solving skills when working with internal and external customers.
Ability to communicate effectively through listening, writing, verbal communication, and customer service.
Analytical and accounting skills to generate accurate financial reports and donor records.
Ability to initiate, prioritize, and work independently under deadlines while handling numerous responsibilities simultaneously.
Attention to detail and understanding of its importance.
Ability to use hands, eyes, and ears continuously for telephone and computer use; walk throughout the hospital; sit and stand at frequent intervals; bend and reach for files and written materials; and carry boxes, development materials, or donated goods weighing less than 40 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage Raiser’s Edge/RE NXT and related systems, including data integrity, updates, website integration, and corrections.
Develop systems for managing data connections and transfers between Raiser’s Edge/RE NXT and related systems.
Process gifts received by mail, credit card, online, and stock transfer, including batch and gift entry with appropriate coding and packaging.
Produce acknowledgement letters and tax receipts, reviewing them for grammatical and typographical errors and applying practical tax receipting protocol.
Generate pledge reminders and invoices.
Manage month-end processes, troubleshoot and audit data transfers to the fiscal team, and prepare monthly reconciliation reports for review with that team.
Develop reports and distribute data regularly, including a daily revenue report.
Work with hospital departments to support data and information sharing across platforms, including Omatic, CRM, and volunteer data systems.
Produce queries, reports, and lists for development staff to support data analysis, reconciliation, mailings, events, and moves management.
Support events by tracking RSVPs, assisting with registration and check-in, and providing other event support as needed.
Serve as a primary Foundation Office contact, responding to inquiries about making gifts and following up on gifts made.
Support the annual HFSC Foundation Scholarship process by promoting the application, collecting applications, and serving as a primary contact for applicants.
Answer the Foundation Office main phone line, respond to general inquiries, assist donors with charitable-giving questions, and route calls and requests to appropriate team members.
Support Foundation operations by coordinating office supplies and materials, processing or assisting with departmental invoices, and managing other administrative activities.
Provide administrative assistance, coordinate departmental needs, contribute to special projects and initiatives, and assist with the Wealth Screening Tool.
Manage the VP & Chief Development Officer’s calendar and schedule appointments and meetings with internal and external stakeholders.
Coordinate meeting logistics, agendas, materials, and communications with leadership and community partners.
Attend meetings and events, prepare minutes, and track follow-up items.
Draft and organize correspondence, presentations, reports, and confidential records.
Provide day-to-day administrative support and assist with Foundation initiatives and special projects as assigned.
Complete additional tasks as needed.