Foundation Database Specialist

Hospital for Special Care•New Britain, CT

19h•Onsite

About The Position

The Foundation Database Specialist manages donor information systems and supports the day-to-day operations of the Hospital for Special Care Foundation. The role oversees reporting, data analysis, gift processing and acknowledgements, data imports and entry, data extraction, data quality initiatives, online payment integration, and related activities. As the lead contact for data analytics, the specialist works with staff and stakeholders to understand data needs and develop actionable insights. The position is also a primary contact for the Foundation Office and provides administrative support to the VP & Chief Development Officer, including calendar management, meeting coordination, minutes, and communications. The role manages Raiser’s Edge/RE NXT and related systems, maintains data integrity and connections between systems, processes gifts and related records, produces reports and donor communications, and coordinates data sharing with hospital departments. It also supports events, donors, scholarship applicants, Foundation office operations, and assigned projects. Administrative support to the VP & Chief Development Officer includes coordinating schedules and meeting logistics, preparing materials and correspondence, attending meetings, recording minutes, and tracking follow-up items. Work is primarily indoors in a temperature-controlled environment. The position involves frequent telephone and computer use, walking throughout the hospital, sitting and standing at intervals, bending and reaching for files, and carrying boxes, development materials, or donated goods weighing less than 40 pounds. Hours or schedules may need adjustment to meet deadlines.

Requirements

At least four years of donor database management experience.
Mastery of Raiser’s Edge, RE NXT, or a similar cloud-based database.
Proficiency in Microsoft Office.
Excellent interpersonal, oral, and written communication skills.
Demonstrated experience in donor relations and customer service.
Ability to use judgment, tact, and problem-solving techniques when working with internal and external customers.
Ability to communicate effectively through listening, writing, verbal communication, and customer service.
Analytical and accounting skills to produce accurate financial reports and donor records.
Ability to initiate, prioritize, and work independently under deadlines while handling multiple responsibilities.
Attention to detail and understanding of its importance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage all aspects of Raiser’s Edge/RE NXT and related systems, including data integrity, updates, website integration, and corrections.
Develop systems for managing data connections and transfers between Raiser’s Edge/RE NXT and related systems.
Process gifts received by mail, credit card, online, and stock transfer, including batch and gift entry with appropriate coding and packaging.
Produce acknowledgement letters and tax receipts, checking for grammatical and typographical errors and applying practical tax receipting protocols.
Generate pledge reminders and invoices.
Manage month-end processes, troubleshoot and audit data transfers to the fiscal team, and prepare monthly reconciliation reports for review with that team.
Develop reports and manage regular data distribution, including the daily revenue report.
Work with hospital departments to support sharing data across platforms, including Omatic, CRM, and volunteer data systems.
Produce queries, reports, and lists for data analysis, reconciliation, mailings, events, and moves management.
Support events by tracking RSVPs, assisting with registration and check-in, and providing other event support as needed.
Serve as a primary Foundation Office contact, answering the main phone line, responding to inquiries, helping donors with charitable giving questions, and directing calls and requests.
Support the HFSC Foundation Scholarship process by promoting the application, collecting applications, and serving as a primary contact for applicants.
Coordinate office supplies and materials, process or assist with departmental invoices, and manage other administrative activities.
Provide administrative assistance, coordinate departmental needs, contribute to special projects and initiatives, and assist with the Wealth Screening Tool.
Manage the VP & Chief Development Officer’s calendar and schedule appointments and meetings with internal and external stakeholders.
Coordinate meeting logistics, agendas, materials, and communications with leadership and community partners.
Attend meetings and events, prepare minutes, and track follow-up items.
Draft and organize correspondence, presentations, reports, and confidential records.
Provide day-to-day administrative support and assist with Foundation initiatives and special projects as assigned.
Complete additional tasks as needed.