Forklift Field Service Technician

Forklifts Group•Dublin, OH

About The Position

The Forklift Field Service Technician troubleshoots, repairs, and maintains industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. The role involves routine maintenance and breakdown repairs at customer sites, prioritizing work orders, complying with safety incident reporting, and submitting paperwork accurately and on time. The technician provides customer service and maintains company-provided assets, including work tools and service vans. The technician diagnoses customer breakdowns, performs repairs to reduce equipment downtime, and initiates estimates for on-site repairs. They conduct scheduled maintenance and inspections, repair or replace defective parts, lubricate components, and repair electrical equipment. The role also includes using metalworking equipment to make or repair parts, reviewing work with customers, preparing field quotes, completing work orders through the Mobile Service application, and communicating daily status updates and customer concerns to dispatchers and account managers. This position is based in Northern Columbus. The listed schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with all shifts. Compensation is competitive and based on experience, with monthly bonus opportunities and a $2,000 sign-on bonus. The employer describes itself as a third-generation family-owned company and offers paid on-the-job training and development and advancement opportunities from Certified Dealer Trainers.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a service technician role.
Experience with hydraulics and computer diagnostics.
Ability to interpret and apply schematic diagrams.
Valid driver's license and a driving record acceptable to the insurance company.
Ability to work independently, prioritize demands effectively, and execute tasks.
Strong attention to detail, project management, and organizational skills.
Strong written and verbal communication skills, including the ability to communicate clearly and concisely with internal and external customers.
Adherence to the company's core values.
Successful completion of required pre-employment screening; the employer is a drug-free workplace.

Nice To Haves

Vocational or technical certification.

Responsibilities

Diagnose and troubleshoot customer breakdowns, perform appropriate repairs to minimize equipment downtime, and initiate estimates for on-site repairs.
Set up and operate a lathe, drill press, grinder, and other metalworking tools to make and repair parts.
Perform scheduled maintenance, including inspections, repair or replacement of defective parts, lubrication, and repair of electrical equipment.
Inspect used parts to determine changes in factory specifications.
Review repair work and scheduled maintenance results with customers, communicate potential issues, provide field quotes, and explain services.
Use the Mobile Service application to close the day, complete work orders, obtain customer signatures, finalize jobs, and mark jobs complete.
Provide daily status updates to dispatchers and review customer issues or concerns with the dispatcher and account manager.
Prioritize work orders, comply with safety incident reporting, submit paperwork accurately and promptly, and maintain company-provided tools and vans.

Benefits

$2,000 sign-on bonus and referral bonus opportunities.
Competitive compensation with monthly bonus opportunities.
Medical, dental, and vision benefits, with additional plan options and the opportunity to earn monthly premium discounts.
Free Teledoc virtual medical care with a $0 copay.
401(k) with employer match and profit-sharing eligibility.
Three weeks of annual PTO, prorated in the first year.
10 paid company holidays.
Annual boot allowance.
Prescription safety glasses.
Gym reimbursement.
Tool loan program.
Company-provided modern service van, fuel card, and van maintenance.
Laundered uniforms.
Company-provided laptop, iPhone, specialized tools, and PPE.
Paid on-the-job training and development and advancement opportunities from Certified Dealer Trainers.