Forklift Field Service Technician

Alta Equipment Group•Romulus, MI

4d•Onsite

About The Position

Alta Equipment Group is hiring a full-time, first-shift Forklift Field Service Technician for its Romulus, Michigan branch. This is an hourly position, Monday through Friday, providing field service for customer forklifts and other material handling equipment. Technicians receive a company service van that may be driven home, a fuel card, a company laptop, and company uniforms. The role includes opportunities to participate in paid in-house training to build diagnostic and troubleshooting skills and advance as a technician. The technician performs preventive maintenance, diagnoses and repairs customer equipment, completes repair work efficiently and professionally, and provides excellent customer service. The position requires independent workload management, accurate completion and submission of paperwork, and responsibility for the company vehicle and its onboard parts inventory. Regular, reliable attendance and incorporating Alta’s Guiding Principles into daily work are expected. Alta Equipment Group describes its culture as centered on investing in employees, excellence, customer relationships, mutual respect, and teamwork. The company states that it is an equal opportunity employer committed to diversity and helping employees reach their potential.

Requirements

Two years of previous forklift repair experience is highly desired; relevant military experience may include MOS or NEC codes 63B, 63H, 63S, 63W, 63Y, 91B, 91H, 91L, 91M, or CM.
Previous field experience is highly preferable.
Strong working knowledge of electric and liquid propane units.
Excellent mechanical aptitude.
Must possess own tools.
Must have a clean driving record and a valid driver’s license to drive the company vehicle.
Ability to use HYPASS, Hyster TKC training software, and the Yale/Hyster contact management system.
Intermediate language skills: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills: ability to add, subtract, multiply, and divide, including using American money and units of weight, volume, and distance.
Intermediate reasoning ability: ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the role, including frequent bending and working in a prone position under equipment.

Nice To Haves

Two years of forklift repair experience is highly desired.
Previous field experience is highly preferable.
Relevant military, Guard, or Reserve experience with one of the listed MOS or NEC codes.

Responsibilities

Perform preventive maintenance on customer forklifts and other material handling equipment.
Diagnose and repair customer equipment.
Complete repair jobs in a timely, efficient, and professional manner.
Provide exceptional customer service.
Work independently and manage workloads.
Complete and submit required paperwork.
Maintain responsibility for the company vehicle and onboard parts inventory.
Incorporate Alta’s Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance and be ready to work at the designated start time.