Forklift Field Service Technician

Towlift • Pittsburgh, PA

10d • $24 - $36

About The Position

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repairs in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and submit paperwork accurately and on time. Provide excellent customer service and maintain company-provided assets, including work tools and vans.

This role diagnoses and repairs customer equipment, performs scheduled maintenance, uses metalworking tools to make and repair parts, and communicates repair results and potential issues to customers. The technician also completes work orders using the Mobile Service application and provides daily status updates to dispatchers.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics.
• Ability to interpret and apply schematic diagrams.
• Valid driver’s license and a driving record acceptable to the insurance company.
• Ability to work independently, prioritize demands, and execute tasks effectively.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate clearly and concisely with internal and external customers.
• Adherence to the company’s core values.
• Must complete pre-employment screening; the company is a drug-free workplace.

Nice To Haves

• Vocational or technical certification.

Responsibilities

• Diagnose and troubleshoot customer breakdowns, make appropriate repairs to minimize equipment downtime, and initiate estimates for on-site repairs.
• Set up and operate lathes, drill presses, grinders, and other metalworking tools to make and repair parts.
• Perform scheduled maintenance, including inspections, replacing defective parts, lubrication, and electrical equipment repairs.
• Inspect used parts to determine changes in factory specifications.
• Review repair and maintenance results with customers and communicate potential issues.
• Prepare field quotes and communicate services to customers.
• Use the Mobile Service application to close out the day, complete work orders, obtain customer signatures, finalize jobs, and mark them complete.
• Provide daily status updates to dispatchers and review customer issues or concerns with the dispatcher and account manager.
• Prioritize work orders, comply with safety incident reporting, submit paperwork accurately and promptly, and maintain company-provided tools and vans.

Benefits

• $2,000 sign-on bonus and referral bonus opportunities.
• Competitive pay with monthly bonus opportunities.
• Medical, dental, and vision benefits.
• 401(k) with employer match and profit-sharing.
• Opportunity to earn monthly premium discounts.
• Three weeks of PTO annually, prorated in the first year.
• 10 paid company holidays.
• Tool loan program.
• Annual boot, safety glasses, and gym reimbursement programs.
• Modern service van with fuel card and maintenance for field technicians.
• Laundered uniforms.
• Company-provided iPad, laptop, iPhone, specialized tools, and PPE.
• Paid-on-the-job training, development, and advancement opportunities from Certified Dealer Trainers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED