Forklift Field Service Technician

Forklifts Group • Toledo, OH

23h • Onsite

About The Position

Forklift Field Service Technicians troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. The work includes routine maintenance and breakdown repairs at customer sites, prioritizing work orders, complying with safety incident reporting, and submitting accurate paperwork on time. Technicians provide customer service and maintain company-provided assets, including tools and service vans.

The position works from the Toledo home branch and includes customer-site field service. The company provides paid on-the-job training and development and advancement opportunities from Certified Dealer Trainers.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics.
• Ability to interpret and apply schematic diagrams.
• Valid driver’s license and a driving record acceptable to the insurance company.
• Ability to work independently, prioritize demands effectively, and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate clearly and concisely with internal and external customers.
• Adherence to the company’s core values.
• Must complete pre-employment screening; the workplace is drug-free.

Nice To Haves

• Vocational or technical certification.

Responsibilities

• Diagnose and troubleshoot customer breakdowns, perform appropriate repairs to minimize equipment downtime, and initiate estimates for on-site repairs.
• Set up and operate lathes, drill presses, grinders, and other metalworking tools to make and repair parts.
• Perform scheduled maintenance, including inspections, replacing defective parts, lubrication, and electrical equipment repairs.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicate potential issues, and provide field quotes and service information.
• Use the Mobile Service application to close out the day, complete work orders, obtain customer signatures, finalize jobs, and mark jobs complete.
• Provide daily status updates to dispatchers and review customer issues or concerns with the dispatcher and account manager.
• Prioritize work orders, comply with safety incident reporting, submit paperwork accurately and on time, and maintain company-provided tools and vans.

Benefits

• $2,000 sign-on bonus and referral bonus opportunities.
• Competitive salary with monthly bonus opportunities.
• Comprehensive medical, dental, and vision benefits, with additional plan options and an opportunity to earn monthly premium discounts.
• Teledoc virtual medical care with a $0 copay.
• 401(k) with employer match and profit-sharing eligibility.
• Three weeks of annual PTO, prorated in the first year, and 10 paid company holidays.
• Annual boot, safety glasses, and gym reimbursements.
• Tool loan program.
• Company-provided modern service van, including fuel card and maintenance.
• Laundered uniforms.
• Company-provided laptop, iPhone, specialized tools, and PPE.
• Paid on-the-job training and development and advancement opportunities from Certified Dealer Trainers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED