Forklift Field Service Technician

Towlift • Toledo, OH

27d • Onsite

About The Position

The Forklift Field Service Technician troubleshoots, repairs, and maintains industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. The technician performs scheduled maintenance and breakdown repairs at customer sites, prioritizes work orders, follows safety incident-reporting requirements, and submits accurate paperwork on time. The role also includes providing customer service and maintaining company-provided assets, such as work tools and service vans.

The technician diagnoses equipment problems, performs repairs and maintenance, operates metalworking tools to make or repair parts, and reviews completed work with customers. The role involves preparing field quotes, communicating service needs, completing work orders through a mobile service application, and keeping dispatchers informed about job status and customer concerns. The position is based in the field and is listed for the Toledo, Ohio branch.

Requirements

• At least 2 years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics.
• Ability to interpret and apply schematic diagrams.
• Valid driver's license and a driving record acceptable to the insurance company.
• Ability to work independently, prioritize demands, and execute tasks effectively.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate clearly and concisely with internal and external customers.
• Adherence to the company's core values.
• Ability to complete required pre-employment screening; the company is a drug-free workplace.
• High school diploma or equivalent.

Nice To Haves

• Vocational or technical certification.

Responsibilities

• Diagnose and troubleshoot customer breakdowns, perform appropriate repairs to minimize equipment downtime, and initiate estimates for on-site repairs.
• Set up and operate a lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform scheduled maintenance, including inspections, defective-part replacement, lubrication, and electrical-equipment repair.
• Inspect used parts to determine changes in factory specifications.
• Review repair and maintenance results with customers, communicate potential issues, prepare field quotes, and explain services.
• Use the Mobile Service application to close out the day, complete work orders, obtain customer signatures, finalize jobs, and mark them complete.
• Provide daily status updates to dispatchers and review customer issues or concerns with the dispatcher and account manager.
• Prioritize work orders, comply with safety incident-reporting requirements, and submit paperwork accurately and on time.
• Provide customer service and maintain company-provided assets, including work tools and vans.

Benefits

• $2,000 sign-on bonus and referral bonus opportunities.
• Competitive pay with monthly bonus opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match and profit-sharing.
• Opportunity to earn monthly premium discounts.
• Three weeks of PTO annually, prorated in the first year.
• Ten paid company holidays.
• Paid-on-the-job training and development and advancement opportunities from Certified Dealer Trainers.
• Tool loan program.
• Annual boot, safety glasses, and gym reimbursement programs.
• Company-provided modern service van, fuel card, and van maintenance.
• Laundered uniforms.
• Company-provided iPad, laptop, and iPhone.
• Company-provided specialized tools and PPE.
• Monday–Friday schedule, 7:00 a.m.–3:30 p.m.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED