Kelley Automotive Group Ford Parts Counterperson

Kelley Automotive Group LLC•Decatur, IN

About The Position

The Ford Parts Counterperson works in the Parts Department and sells parts to customers through in-person and phone counter service, the Service Department, and online channels. The role serves walk-in customers, dealership departments, and wholesale customers, providing information about parts pricing and availability and processing sales, returns, special orders, and related paperwork. The position reports directly to the Parts Manager and indirectly to the Assistant Parts Manager, if applicable. The job involves moving throughout the parts warehouse, reaching, lifting, and climbing to retrieve inventory, as well as standing at the customer counter for six to eight hours during a shift. The role may require driving company-owned vehicles and exposure to heat, cold, noise, dust, fumes, and other hazardous and nonhazardous materials. The dealership notes that duties and requirements may change as circumstances require.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Excellent communication skills.
Computer skills.
Professional personal appearance.
Valid driver's license and good driving record.
Ability to work well with the public, sometimes while serving several customers at once.
Ability to lift or move 25 pounds consistently and occasionally up to 100 pounds.

Nice To Haves

At least one year of experience in an automotive parts department is preferred.

Responsibilities

Serve all available customers through the counter, Service Department, phone, internet, and other sales channels.
Provide friendly, professional, and efficient customer service in person and by phone.
Answer calls and provide price quotes and other information; seek assistance from the Parts Department Manager or Assistant Manager when needed.
Keep counter areas clean and uncluttered and inform the Parts Manager when department areas are unsatisfactory.
Determine availability of out-of-stock parts and process requested special orders, managing the order through customer notification when parts arrive.
Keep current on new products and product updates and participate in available training programs.
Follow department closing procedures, including locking doors when closing the Parts Department.
Assist walk-in customers by selecting parts and accessories from the catalog, suggesting relevant additional items, offering specials, answering questions, quoting prices, charging invoices, pulling purchased parts, and accepting payment according to department guidelines.
Offer to obtain parts that are not in stock and manage special-order files weekly, returning items no longer needed to vendors or stock.
Issue credits for returned parts after verifying the original invoice or invoice number; obtain Parts Manager approval for exceptions.
Make keys for customers and Sales Department employees.
Provide Sales Department employees with parts and accessories pricing and availability information.
Process Service Department parts requisitions, charge parts to repair orders, and print pick tickets for the Parts Picker/Puller.
Pick or pull parts in emergencies or when the Parts Picker/Puller is absent.
Assist Service Management and Service Advisors with parts and accessories pricing and availability information.
Process online wholesale parts orders, including orders from sources such as OE Connection.
Ensure customers sign charge-sale invoices and obtain the required customer and tax-exemption details and signature for applicable tax-exempt sales.
Perform other tasks deemed necessary by management.