Automotive Parts Counterperson
About The Position
DARCARS of Mount Kisco is hiring an Automotive Parts Counterperson to sell parts to customers over the counter, through the shop, by phone, and online. The role is open to candidates with little experience as well as experienced candidates seeking advancement, and offers support and opportunities for career growth. The Parts Counterperson assists retail customers, service technicians, body shop clients, outside sales representatives, and other dealership departments with parts selection, availability, orders, and product information. The employee is expected to maintain organized and clean work and storage areas, provide professional customer service, keep up with product updates, and participate in available training. Additional duties may be assigned by a supervisor.
Requirements
- High school degree or equivalent.
- Strong communication skills to explain parts information to customers and associates.
- Knowledge of automotive OEM parts.
- Ability to lift 50–70 pounds.
- Availability to work on Saturdays.
- At least 18 years of age.
- Valid driver's license.
- Ability to pass a pre-employment background screen.
Nice To Haves
- Experience with Reynolds & Reynolds is preferred.
- Experience working in a body shop is a plus.
Responsibilities
- Help walk-in customers select parts, suggest companion requirements, offer specials, and introduce them to the full product line.
- Pull purchased parts from stock.
- Check availability for parts not in stock and submit an emergency order when requested by a customer or technician.
- Answer phone calls and provide price quotes and other information.
- Assist outside sales representatives with their orders.
- Prepare orders for daily shipment, delivery, or pickup.
- Review WILL CALL and BACKORDER files weekly and return items to vendors or stock items that are not required.
- Multitask using online programs and communicate large orders with multiple body shop clients.
- Help service technicians select parts needed for repairs in progress.
- Notify the service desk and customers when ordered parts arrive.
- Verify that technicians present a repair order before parts are charged out.
- Display seasonal parts and accessories attractively.
- Keep bins, aisles, storage areas, and front and rear counters clean, orderly, and clearly labeled.
- Provide friendly, professional, and efficient service to customers, coworkers, and other dealership departments.
- Issue credit slips for returned parts and verify the original invoice or invoice number; obtain required approval for exceptions.
- Advise the Parts Manager when department areas are not in satisfactory condition.
- Stay current on new products and product updates.
- Participate in available training programs and perform other duties as directed by a supervisor.
Benefits
- Paid holidays and PTO.
- Comprehensive benefits package.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Internal career advancement opportunities.
- Opportunities to join community service initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
