Automotive Parts Counterperson

JEFF WYLER AUTOMOTIVE FAMILY•Fort Thomas, KY

About The Position

CDJR of Ft. Thomas, part of the Jeff Wyler Automotive Family, is hiring a dependable, customer-focused Automotive Parts Counterperson. The role works closely with service technicians, service advisors, and retail customers to identify and locate the correct automotive parts, manage inventory, and help keep the service department moving. The successful candidate is organized, detail-oriented, comfortable in a fast-paced environment, and interested in developing a career in the automotive industry. The position includes using dealership catalogs, manufacturer systems, and electronic parts databases to look up parts; ordering and tracking parts; maintaining inventory; helping with returns, warranty parts, and discrepancies; and communicating with vendors, manufacturers, and other dealerships. The Parts Counterperson also builds positive working relationships, maintains a clean and organized parts department, and provides knowledgeable, friendly customer service. Jeff Wyler Automotive Family offers opportunities for career growth and advancement, professional development, a team environment, medical, dental, and vision coverage, a 401(k), and an employee discount program.

Requirements

Knowledge of automotive parts, systems, and terminology.
Ability to use computer systems and electronic parts catalogs.
Strong attention to detail and organizational skills.
Good communication skills and a customer-service mindset.
Ability to multitask, prioritize requests, and work efficiently in a busy environment.
Dependable team player who takes ownership of their work.
Willingness to learn, develop product knowledge, and stay current with new vehicle models and parts.

Nice To Haves

Previous automotive parts experience; dealership experience is a plus.
CDJR, Mopar, or Stellantis parts experience.

Responsibilities

Assist technicians, service advisors, and retail customers with identifying and locating the correct automotive parts.
Look up parts using dealership catalogs, manufacturer systems, and electronic parts databases.
Order parts, check availability, track incoming shipments, and follow up on backorders.
Maintain accurate inventory by receiving, stocking, labeling, and organizing parts.
Monitor inventory levels and help ensure commonly used parts are available when needed.
Assist with parts returns, warranty parts, and inventory discrepancies.
Communicate with vendors, manufacturers, and other dealerships to locate hard-to-find parts.
Build positive working relationships with the service department and customers.
Maintain a clean, organized, and professional parts department.
Provide friendly, knowledgeable service and help the team deliver an excellent customer experience.