Automotive Parts Counterperson

Bud Clary Auto•Washougal, WA

About The Position

Sells parts to customers over the counter, through the shop, or by phone. The role assists retail and shop customers in selecting parts, provides pricing and product information, fills and tracks orders, manages inventory and returns, and coordinates parts delivery with service and body shop teams. The position also handles payments and credits, maintains clean counter areas, keeps current on products, and participates in lost-sales tracking. The pay range is $18.00–$20.00 per hour, with a Tuesday–Saturday schedule from 8:30 a.m. to 5:30 p.m. The location is Westlie Ford. Bud Clary Auto Group is an Equal Employment Opportunity Employer and uses E-Verify to confirm newly hired employees’ eligibility to work in the United States.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and expose customers to the full product line.
Answer phone calls and provide price quotes and other information.
Review body shop estimates to confirm parts orders are correct and pricing aligns with the estimate.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Notify service advisors and customers when special-ordered parts arrive.
Notify the body shop when all parts have arrived and when they will be delivered.
Pull orders for delivery to the body shop and tag parts with customer names and job numbers.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or needed.
Replenish assigned inventory daily.
Ensure internal requests for parts are billed on service repair orders.
Receive retail customer payments or obtain credit authorization.
Ensure charge sales are signed by customers and customers receive a copy of the invoice.
Issue credits for returned parts after verifying the original invoice or invoice number.
Set up orders for daily shipment, delivery, or pick-up.
Keep front and rear counter areas clean and uncluttered.
Keep current on new products and product updates.
Participate with the parts manager in maintaining a lost sales tracking program.
Maintain a professional appearance.
Act as a team player and communicate effectively in a fast-paced environment.
Perform other duties as assigned.