Food Service Team Member

Nouria•Falmouth, ME

About The Position

Food Service Team Members are responsible for the proper and efficient operation of the Food Service Station during their shift and in accordance with company policy. The role supports the store’s profitability and growth while ensuring customers’ needs are met and providing high-quality service. The position includes preparing made-to-order food, maintaining self-service food offerings, operating the cash register, monitoring product freshness and availability, stocking and rotating products, and maintaining sanitation. Team Members also help maintain a safe and welcoming store environment, follow safety and food-handling procedures, and wear required gloves, a hat or visor, and an apron. The starting rate is $19.50. Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

Requirements

  • Knowledge of general safety, sanitation, and hygiene procedures.
  • Knowledge of product and production processes.
  • Allergen and food-safety awareness.
  • Basic knowledge of products, production processes, and techniques for maximizing production.
  • Ability to follow instructions and established procedures.
  • Ability to work alone or as a member of a team.
  • Awareness of sanitation and hygiene procedures and practices.
  • Concern for personal and co-worker safety and a responsible attitude.
  • Ability to lift up to 50 pounds at times and traverse and access all areas of the store.
  • Ability to stand for prolonged periods and to spend prolonged periods sitting at a desk and working on a computer.
  • Use of gloves, a hat or visor, and an apron is required.

Responsibilities

  • Prepare fresh made-to-order food items.
  • Maintain self-service food offerings, including coffee, fresh-case items, dispensers, fountain machines, and condiment centers.
  • Load products into fresh cases as needed.
  • Operate the cash register.
  • Provide best-in-class customer service; greet customers warmly and sincerely, suggest purchases, and promote specials.
  • Assume responsibility for executing Nouria’s customer service program at the site level.
  • Maintain high levels of sanitation and follow food-safety and hygiene practices.
  • Monitor inventory levels for freshness and availability.
  • Stock products and supplies, including back stocking, filling condiments and supplies, and rotating products by received date.
  • Minimize safety risks to employees, customers, and suppliers and enforce environmental and hazardous-material regulations.
  • Maintain store safety and security and document accidents or incidents.
  • Maintain the customer environment inside and around the store perimeter.
  • Operate assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program.
  • Promptly report workplace accidents, injuries, incidents, or illnesses and complete the new-employee safety orientation procedure.
  • Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.
  • Perform other related duties as required.

Benefits

  • Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.
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