About The Position

The Food Service Team Leader leads the store’s food service team and supports a consistent guest experience by maintaining fresh, available, accurately priced products and efficient operations. The role covers food safety and quality, inventory management, merchandising, pricing and promotions, workload planning, and team development. The leader may oversee Starbucks and Pizza Hut standards and training, as applicable, and may occasionally assume store-level leadership-on-duty responsibilities during assigned shifts. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs.

Requirements

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Strong interest in and knowledge of the food service business.
  • Ability to lead and hold others accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team, manage workload, and prioritize tasks independently.
  • Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
  • Welcoming and helpful attitude toward guests and team members, with effective communication skills.
  • Ability to access all areas of the building and interpret instructions, reports, and information.
  • Ability to accurately handle cash register operations as needed and climb ladders if needed.
  • Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without assistance.
  • Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
  • Ability to work around refrigeration and freezer temperatures and conditions, including possible exposure to common allergens.
  • Ability to work in varying temperatures, humidity, and other outdoor or environmental conditions while performing duties such as Drive Up and carryout.
  • Ability to remain mobile for the duration of scheduled shifts, which may vary in length.

Nice To Haves

  • Previous retail experience is preferred but not required.

Responsibilities

  • Deliver the store’s guest experience commitments and ensure team members are trained to provide a consistent, friendly experience.
  • Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
  • Review guest, financial, and team metrics; identify opportunities and take action to improve results and guest experience.
  • Understand sales goals and plan and execute daily and weekly workloads, including food service transitions, revisions, sales plans, sampling, promotions, and price changes.
  • Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
  • Assess back-of-house, production, dining, and merchandising areas for food safety and inventory needs.
  • Walk Food & Beverage standards and Food Service routines, review reporting, and follow up on identified business gaps.
  • Follow food safety and cleaning requirements, including monitoring and recording temperatures for temperature-sensitive food items.
  • Validate team members’ progress against department checklists and routines.
  • Maintain Starbucks and Pizza Hut brand standards and production specifications, where applicable.
  • Place store-initiated orders and follow perishable inventory procedures to support accurate in-stocks and inventory records.
  • Make just-in-time production quantity decisions to support freshness, availability, sales, and profitability.
  • Stay current on relevant trends and products and educate team members.
  • Participate in hiring and onboarding; establish goals and expectations at the direction of the direct leader and hold team members accountable.
  • Complete Food Safety Manager certification and applicable Starbucks and/or Pizza Hut training and certifications.
  • Model ethical conduct, safety, compliance, inclusivity, and best practices; coach and develop team members and address skill gaps.
  • Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
  • Follow safe and secure processes if serving as a key carrier.
  • Occasionally assume store-level leadership-on-duty responsibilities and address store emergency and compliance needs.
  • Support guest services such as backup cashiering, order pickup, and Drive Up, while following applicable laws and compliance requirements.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive comprehensive medical, vision, dental, and life insurance benefits.
  • 401(k).
  • Employee discount.
  • Short-term disability and long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Additional financial, education, and well-being benefits may be available to eligible team members.
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