Food Service Team Leader

Target • Chicago, IL

1d

About The Position

The Food Service Team Leader leads food service operations and hourly team members to deliver an easy, inspiring, and friendly guest experience. The role supports food service business results through workload planning, sales execution, inventory management, food safety, freshness, quality, pricing, promotions, and presentation. The leader coaches and develops team members, monitors performance and operational standards, and may occasionally assume store-level leadership-on-duty responsibilities during assigned shifts.

The position requires a flexible schedule that may include nights, weekends, holidays, closing shifts, and peak shopping times. It is full-time, but weekly hours are not guaranteed to reach 40 and may fluctuate according to business needs. Work involves remaining mobile during shifts, accessing all areas of the building, using ladders as needed, safely handling merchandise, and working around refrigeration, freezer conditions, allergens, and varying temperatures and humidity.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interest in and knowledge of the food service business.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb ladders as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible schedule availability, including nights, weekends, holidays, and other shifts; reliable and prompt attendance.
• Ability to work in refrigeration and freezer conditions and in areas where common allergens may be handled or present.
• Ability to work in varying temperatures, humidity, and other elements, including during Drive-Up and carryout duties.
• Ability to remain mobile for the duration of scheduled shifts, which may vary in length.
• Food Safety Manager certification and applicable Starbucks and/or Pizza Hut training and certifications must be completed.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently meet those commitments.
• Observe team performance, provide feedback, recognize strong guest-service moments, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
• Understand sales goals and plan and execute daily and weekly workload, including food service transitions, revisions, sales plans, sampling, promotions, and price changes.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities set by the direct leader.
• Assess back-of-house, production, dining, and merchandising areas for food safety and inventory levels.
• Walk Food & Beverage standards and Food Service routines daily, review reporting, and follow up on business gaps.
• Follow food safety and cleaning routines, including monitoring and recording temperatures of temperature-sensitive food items.
• Validate team members’ progress against department checklists and routines.
• Maintain Starbucks and Pizza Hut brand standards and production specifications where applicable.
• Place store-initiated orders and follow best practices to maintain accurate in-stocks.
• Follow perishable inventory procedures and make timely production quantity decisions to support freshness, availability, sales, and profitability.
• Stay current on relevant trends and products and educate team members.
• Participate in hiring and onboarding; establish goals and expectations at the direction of the direct leader and hold team members accountable.
• Complete Food Safety Manager certification and applicable Starbucks and/or Pizza Hut training and certifications.
• Model ethical conduct, safety, compliance, inclusivity, and best practices; coach and develop the team and address skill gaps.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure processes if serving as a key carrier.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Support guest services such as backup cashiering, order pickup, and Drive Up while following applicable laws and compliance requirements.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits and programs, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED