Team Leader Food Service

Trinity Health•Ann Arbor, MI

3d•$16

About The Position

The Team Leader Food Service assists the Service Delivery Leader (SDL) with coordinating and leading the daily work of department employees. The role participates in identifying opportunities for improvement, developing solutions, and communicating ideas to the SDL. The Team Leader serves as a resource and role model for employees on work techniques, policies and procedures, rules and regulations, and customer service standards. The position performs department duties as needed, coordinates schedules and daily work priorities, supports training and performance feedback, and helps ensure compliance with departmental, system, and regulatory requirements. It also monitors team effectiveness and productivity, communicates with other departments, and promotes an organized work area and excellent customer service.

Requirements

High school diploma or GED equivalent.
One to two years of related experience.
Three to six months of previous computer experience.
Good verbal and written communication skills.
Effective conflict-management skills.
Ability to instruct employees on and interpret departmental processes, protocols, and procedures.
Self-starter with the ability to assume responsibility.
Analytical skills and sound decision-making ability, particularly in a leadership role.
Ability to work independently and remain calm, act quickly, and follow policies and procedures in stressful situations.

Responsibilities

Perform department duties as needed, including coverage for breaks, meals, absences, or high-volume periods.
Demonstrate knowledge of department-specific procedures and processes and acquire new knowledge as needed.
Liaise with other departments regarding work processes.
Evaluate workflows, identify and recommend improvements, and assess the impact of changes.
Manage staff schedules and complete Kronos tasks in the SDL’s absence; plan priorities and coordinate daily activities.
Review policies and procedures and help ensure compliance with departmental, system, and regulatory requirements.
Know SJMHS safety and emergency procedures and monitor staff compliance.
Provide timely and accurate performance feedback to team members and provide input to the SDL on evaluations or performance issues.
Identify team training and education needs with the SDL, develop educational plans, and assist with training.
Maintain personal competency by participating in seminars and training sessions.
Encourage team empowerment and solicit input and feedback from team members.
Assign work according to required skills and abilities.
Serve as a problem-solver and resource for the team and keep the SDL apprised of issues.
Ensure team members maintain required competencies, including those affected by workflow changes, system enhancements, or other environmental factors.
Report needed revisions to departmental policies and procedures to the SDL.
Gather data on team effectiveness and productivity and prepare reports or summaries, including statistical reports as requested.
Use department systems effectively, such as Workforce Central, Healthstream, and Excel.
Communicate effectively with team members.
Promote tidiness and organization of work areas and coordinate the acquisition and maintenance of supplies and equipment operation.
Promote excellent customer service.