Food Service Team Leader

Northeast Grocery•Lenox, MA

About The Position

The Food Service Team Leader oversees the store’s Food Service operation, including the Food Court, to achieve budgeted financial objectives and departmental standards for product quality and presentation. The role ensures compliance with corporate and state sanitation procedures and regulations, supervises and directs Food Service personnel, and provides fast, friendly, helpful, and efficient service to Price Chopper customers. The Team Leader manages day-to-day department operations, including staffing, scheduling, hiring, training, associate development, and performance management. They monitor department financial results, merchandise products according to corporate standards, maintain product availability and rotation, and ensure that required food safety logs are completed. The role also performs other related duties assigned by management and follows company policies and procedures.

Requirements

Must be at least 18 years of age.
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
Satisfactory performance reviews.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school degree or equivalent.
3+ years of related experience.

Responsibilities

Manage day-to-day department operations and supervise department staff.
Schedule and staff the department to meet business needs.
Ensure associates follow federal and state laws and corporate safety and sanitation policies and procedures.
Hire, train, and develop departmental staff; document performance issues and recommend disciplinary actions as needed.
Ensure associates follow the company dress code and provide fast, friendly, and efficient customer service while adhering to C.H.O.P.S behaviors and 5S standards.
Follow the corporate code of conduct.
Monitor, control, and achieve established department financial results, including payroll, budgeted sales, gross profit, CTO, shrink, and inventory levels.
Merchandise department products according to corporate planograms and special programs.
Maintain knowledge of department products to assist customers.
Ensure appropriate shelf and display conditions, stock levels, item rotation, and compliance with corporate, federal, and state signing policies and regulations.
Maintain cold case, hot food, and cooling logs consistent with store policy.
Perform other related duties as assigned by management and adhere to company policies and procedures.