Food Service - Supervisor

SSA Group • Baltimore, MD

9d

About The Position

The Food Service Supervisor oversees a food-service location or zone to ensure it is stocked, prepared, staffed, and operating to company standards. The supervisor supports daily operations, guest service, food safety and quality, merchandising, waste control, and employee development. The role works with direct reports and the operations and culinary teams to plan staffing and preparation, communicate daily priorities, and maintain consistent product standards. The supervisor also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and understanding of team building and development, including fostering partnerships with other branch managers.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and self-motivated approach, using tact and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Knowledge of applicable local, state, and federal laws for supervised operations.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or zone is stocked, prepared, and staffed for daily operations, filling in as needed.
• Oversee operational duties and ensure quick service, food safety and quality, product availability, merchandising, and guest-service standards are met.
• Support daily preparation and item lists and delegate work to employees.
• Help maintain smooth service by supporting operations and filling staffing or task gaps as needed.
• Assign duties and coach associates through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Apply food and beverage practices, including food temperatures, FIFO rotation, safe food handling, storage and labeling, responsible alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back-dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated throughout the zone.
• Control waste through appropriate preparation levels and daily use of waste logs.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate next-day plans for staffing, preparation, and task lists with direct reports.
• Implement merchandising standards set by the Operations team.
• Monitor and control production of products in the assigned zone, including popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Train new employees and issue performance reviews.
• Coach employee performance with oversight from the operations manager.
• Oversee employee meal and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks on time.
• Supervise in accordance with applicable local, state, and federal laws.
• Perform other tasks as necessary and maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach, remove barriers, and empower team members’ growth and opportunities.
• Lead by example in sustainability and conservation efforts, and support teaching staff about these efforts as appropriate.
• Support community engagement and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to stated age, service, hours-worked, and enrollment requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed