Food Service - Supervisor

SSA Group, LLC • Denver, CO

1d • $22 - $22

About The Position

SSA Group’s Food Service Supervisor helps deliver welcoming and memorable guest experiences while overseeing daily food-service operations in an assigned location or zone. The role ensures outlets are stocked, prepared, and staffed; service, food quality, safety, merchandising, and guest-service standards are met; and daily production, prep, waste, and staffing plans are managed effectively. The supervisor works alongside the team to support service, assigns and coaches associates, responds to guest feedback, and coordinates daily information and plans with direct reports.

The position also supports employee training, performance feedback, and break management; maintains organized storage and work areas; and inspects, cleans, and performs routine maintenance on equipment. The supervisor follows applicable laws and company policies, promotes inclusion and belonging, and supports sustainability and community-engagement efforts. Other duties may be assigned as operational circumstances require.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, combined with organizational ability.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• A team-player attitude; personable, professional, upbeat, and energetic; takes initiative and uses tact and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• One to two years of quick-service management and/or operations supervisory experience is preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operations, helping fill staffing needs as necessary.
• Oversee operational duties and ensure quick service, food service, safety, quality, product availability, merchandising, and guest-service standards are met.
• Support the creation of daily prep and item lists and delegate work to employees.
• Help operations and fill gaps as necessary to ensure smooth service.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply food and beverage practices, including safe food temperatures and handling, FIFO rotation, storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back-dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Control waste by maintaining appropriate prep levels and tracking waste in provided logs.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate next-day plans for staffing, preparation, and tasks with direct reports.
• Implement product merchandising as directed by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support oversight of personnel, including training new employees and issuing performance reviews.
• Coach employee performance with oversight from the operations manager.
• Oversee employee meal and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks in a timely manner.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units, helping remove barriers and empower team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, and provide opportunities to teach unit staff about those efforts.
• Support community engagement and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed