Food Service - Supervisor

SSA Group • Cincinnati, OH

3d

About The Position

The Food Service Supervisor oversees the daily operations of an assigned food-service location or zone, ensuring it is adequately stocked, prepared, and staffed. The role supports smooth service by performing operational duties, filling staffing or task gaps, maintaining product and guest-service standards, and coordinating preparation, staffing, and task plans with direct reports. The supervisor monitors production, merchandising, waste, food safety, sanitation, equipment, and storage areas, and communicates operational information across the team.

The position also supports personnel management by assigning duties, training new employees, coaching performance, contributing to performance reviews, and overseeing breaks. The supervisor responds to guest feedback, maintains an organized and safe workplace, follows applicable laws and company policies, and promotes inclusion, sustainability, conservation, and community engagement. Other tasks may be assigned as circumstances require.

This role requires standing for extended periods and moving or handling boxes weighing 10–35 pounds. The supervisor must be able to work varied hours and days, including nights, weekends, and holidays, as needed. Previous quick-service management or operations supervisory experience is preferred, but applicants from all educational backgrounds are eligible. The position is eligible for overtime pay. Compensation and benefits include on-demand access to earned wages, meal plans and employee discounts at applicable locations, a 401(k) program with a 15% company match subject to eligibility rules, a tuition discount through a partner college, bereavement leave, holiday pay for hours worked on Christmas Day and Thanksgiving Day, and paid sick leave according to applicable local and state laws.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, together with organization skills.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach; takes initiative and uses tact and diplomacy.
• Computer knowledge and skills sufficient for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or zone is adequately stocked, prepared, and staffed for daily operations, working with direct reports to fill gaps as needed.
• Oversee location or zone operations, including quick service, food service, safety, quality, product availability, merchandising, and guest-service standards.
• Support creation of daily preparation and item lists and delegate tasks to employees.
• Assist with operations and fill in where needed to ensure smooth service.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply food and beverage knowledge, including safe food temperatures and alcohol service, FIFO rotation, safe food handling, food storage and labeling, sanitation, and cleanliness.
• Maintain organizational upkeep of outlet storage areas and back-dock spaces within the assigned zone.
• Check in with outlets daily and ensure information communicated at morning preshift meetings reaches team members across the zone.
• Limit and control waste by maintaining appropriate preparation levels and tracking waste using provided logs.
• Maintain product consistency and serve products according to standards established by operations and culinary teams.
• Create and communicate plans for the following day covering staffing, preparation, and task lists with direct reports.
• Implement product merchandising standards established by the Operations team.
• Monitor and control production of products in the assigned zone, such as popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and cart items.
• Support personnel oversight, including training new employees, issuing performance reviews, and coaching performance with oversight from the operations manager.
• Oversee employee break and rest-break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks in a timely manner.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units, helping remove barriers and empower team-member growth and opportunity.
• Lead by example in sustainability and conservation efforts, apply relevant knowledge in business operations, and provide opportunities to teach unit staff as necessary.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed