Food Service Shift Leader

K-VA-T Food Stores•Knoxville, TN

11d•Onsite

About The Position

The Food Service Shift Leader is a key member of the Food Service management team. The role provides exceptional customer service, leads by example, supports sales through effective merchandising of fresh products, and assists the Food Service Manager in building a productive team through teamwork, training, and development. The Shift Leader helps oversee Food Service operations, maintain product quality and inventory, implement marketing and merchandising plans, complete department paperwork, and ensure cleanliness, sanitation, and food safety. The position also supports associate coordination, customer service, scheduled breaks, and department procedures during assigned shifts.

Requirements

Must be at least 18 years of age.
1–2 years of experience in Food Service Department operations.
Ability to resolve differences and defuse difficult situations with customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with a positive shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to time and attendance policies.

Responsibilities

Ensure efficient and courteous customer service in support of the company mission.
Set the standard for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a friendly, customer-first work environment through flexibility, teamwork, and encouraging associates to engage with customers.
Interact professionally with management, associates, supervisors, and customers.
Assist the Food Service Manager in operating all areas of Food Service.
Train and develop Food Service associates in required skills and job responsibilities.
Implement marketing programs and merchandising plans, including plan-o-grams.
Assist with merchandise ordering to maintain appropriate inventory and avoid out-of-product conditions.
Complete department paperwork, including inventory, according to Model Store standards.
Inspect and rotate products regularly and maintain close-dated items on the Electronic Short Date List.
Maintain a clean and safe department using sanitation schedules and daily to-do lists.
Follow and implement company policies and procedures and applicable local, state, and federal regulations.
Communicate regularly with the Store Manager, Food Service Manager, Department Managers, and Food Service associates.
Assist the Food Service Manager with enforcing and maintaining the company Food Safety program.
Inspect products and maintain high product-quality standards.
Ensure production sheets are completed by all positions before the end of the shift.
Help cover scheduled breaks for other Food Service Associates.
Ensure routine PA announcements are conducted according to guidelines to promote sales.
Ensure product freezer pulls are completed according to pull-sheet guidelines.
Attend work on-site during scheduled shifts and adhere to time and attendance policies.