Food Service Shift Leader

Kwik Chek Food Stores Inc • Buchanan Dam, TX

3d

About The Position

The Food Service Shift Leader supports the store management team in completing store-level tasks across areas such as food preparation, customer service, possible cash register duties, housekeeping, and other related functions. The role helps ensure an exceptional customer experience that supports TXB’s purpose to “Leave ‘em Better.”

While on duty, the Shift Leader is responsible for store operations in the absence of the Food Service Manager. The position also assists the Food Service Manager in leading and managing the facility, helps train and supervise team members, and supports the proper execution of store marketing programs. Work includes preparing and serving food, assisting customers, maintaining clean and sanitary work areas, replenishing products and supplies, and following applicable safety, sanitation, and regulatory requirements.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Ability to comply with applicable local, state, and federal laws and regulations or certification requirements.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate cooking and food-preparation equipment.
• Understanding of proper food handling and sanitation procedures.
• Knowledge of company products, services, and customer-related policies.
• Ability to train and effectively lead and supervise team members.
• Ability to multitask and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Desire and ability to understand software such as Microsoft Excel, Outlook, and Word.
• Good understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for prolonged periods and perform repetitive movements over extended periods.
• May be required to work nights, weekends, and holidays on a rotating basis.
• May be required to work in excessive heat and cold associated with the kitchen environment.

Responsibilities

• Complete store-level tasks in support of the store management team.
• Ensure an exceptional, guest-centered customer experience and provide guests with a clean environment.
• Take responsibility for store operations while on duty in the absence of the Food Service Manager.
• Assist the Food Service Manager in leading and managing the facility.
• Train, lead, supervise, and coach team members on company policies, practices, procedures, and job expectations.
• Greet customers and provide menu information and suggestions, including explanations of ingredients and preparation methods.
• Prepare and serve food according to customer specifications, and operate food production equipment such as grills, broilers, and deep-fat fryers.
• Maintain, clean, and sanitize work stations, dishes, utensils, pots, pans, and other containers; return items to their proper locations.
• Refill condiments and other supplies and replenish products to maintain in-stock conditions.
• Follow applicable safety, sanitation, food-handling, and regulatory requirements.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Communicate with coworkers, participate in team efforts, and model consistency and professionalism.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz. while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans are available; eligibility depends on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility depends on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed