Food Service Shift Leader

Kwik Chek Food Stores Inc • Bryan, TX

3d

About The Position

The Food Service Shift Leader supports the store management team in completing store-level tasks across areas including food preparation, possible cash register duties, customer service, housekeeping, and related functions. The role helps ensure an exceptional customer experience and supports TXB’s purpose to “Leave ‘em Better.” The shift leader is responsible for store operations while on duty when the Food Service Manager is absent, and assists the Food Service Manager in leading and managing the facility.

The position involves preparing and serving food, assisting guests, maintaining clean and sanitary work areas, replenishing products and supplies, and following company policies and applicable safety, sanitation, and regulatory requirements. The shift leader also trains, coaches, and leads team members, supports store-level marketing programs, and helps achieve departmental and company goals.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Be reliable, punctual, honest, and have a good attitude.
• Excellent customer service skills and good verbal communication skills.
• Ability to operate cooking and food preparation equipment.
• Understanding of proper food handling and sanitation procedures.
• Knowledge of company products, services, and customer-related policies.
• Ability to train, lead, and supervise team members effectively.
• Ability to multitask and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Desire and ability to understand software programs such as Microsoft Excel, Outlook, and Word.
• Good understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for prolonged periods and perform repetitive movements over long periods.
• May need to work nights, weekends, and holidays on a rotating basis.
• May be required to work in excessive heat and cold associated with the kitchen environment.
• Abide by applicable local, state, and federal laws, regulations, and certifications.

Responsibilities

• Support the store management team in completing store-level tasks.
• Manage store operations while on duty in the absence of the Food Service Manager.
• Assist the Food Service Manager in leading and managing the facility.
• Prepare and serve food, including tacos, chicken, and sides, according to customer specifications.
• Provide menu information and suggestions, including explanations of ingredients and preparation methods.
• Operate food production equipment, including grills, broilers, and deep-fat fryers.
• Greet customers and provide customer service in a clean environment.
• Maintain, clean, and sanitize workstations, dishes, utensils, pots, pans, and other kitchen containers.
• Refill condiments and other supplies and replenish products to maintain in-stock conditions.
• Follow safety and sanitation guidelines and applicable regulations to ensure quality food service.
• Train and coach team members on company policies, practices, procedures, and position expectations.
• Lead and supervise team members effectively and model consistency and professionalism.
• Execute assigned store-level marketing programs.
• Check in external and internal vendors according to corporate procedures.
• Communicate and collaborate with team members, multitask, and participate in efforts to achieve company goals.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans are available; eligibility is based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility is based on average weekly hours worked and tenure.
• 401K retirement plan; eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed