Food Service Shift Leader

Kwik Chek Food Stores Inc•Georgetown, TX

About The Position

The Food Service Shift Leader supports the store management team in completing store-level tasks and performs duties across different areas of the store, including food preparation, possible cash register tasks, customer service, housekeeping, and related functions. The role helps provide an exceptional customer experience in keeping with TXB’s purpose to “Leave ‘em Better.” The shift leader assists the Food Service Manager in leading and managing the facility and is responsible for store operations while on duty when the Food Service Manager is absent. They help train and supervise team members, maintain food safety and sanitation standards, replenish products and supplies, support store marketing programs, and model consistency and professionalism.

Requirements

Customer relationship experience is required.
Successful completion of on-the-job training.
Reliable transportation.
Ability to abide by applicable local, state, and federal laws, regulations, and certifications.
Reliability, punctuality, honesty, and a positive attitude.
Excellent customer service and verbal communication skills.
Ability to operate cooking and food preparation equipment.
Understanding of proper food handling and sanitation procedures.
Knowledge of company products, services, and customer-related policies.
Ability to train and effectively lead and supervise team members.
Ability to work as a team player, communicate well, multitask, and work in a fast-paced environment.
Ability to lift up to 50 pounds.
Ability to stand and walk for prolonged periods and perform repetitive movements over long periods.
Basic computer skills and ability to operate multiple devices.
Desire and ability to understand software such as Microsoft Excel, Outlook, and Word.
Good understanding of register systems, troubleshooting, and back-office software.

Responsibilities

Support the store management team in completing store-level tasks.
Perform food preparation, possible cash register tasks, customer service, housekeeping, and related functions.
Ensure an exceptional customer experience and provide guests with a clean environment.
Take responsibility for store operations while on duty in the absence of the Food Service Manager.
Assist the Food Service Manager in leading and managing the facility.
Train and supervise team members, and coach them on the expectations of store positions, company policies, practices, and procedures.
Greet customers and provide menu information, food suggestions, and explanations of ingredients and preparation methods.
Prepare and serve food according to customer specifications, including tacos, chicken, and sides.
Operate food production equipment, including grills, broilers, and deep-fat fryers.
Maintain, clean, and sanitize work stations, dishes, utensils, pots, pans, and other containers; return items to their appropriate locations.
Follow safety, food handling, and sanitation guidelines and regulations.
Refill condiments and other supplies and replenish products to maintain in-stock conditions.
Check in external and internal vendors according to corporate procedures.
Ensure proper execution of assigned store-level marketing programs.
Participate in team efforts to achieve departmental and company goals.
Report unsafe activities to a supervisor and/or Human Resources.
Perform other related duties as assigned.