Food Service Shift Leader

Kwik Chek Food Stores Inc • Frisco, TX

4d

About The Position

The Food Service Shift Leader supports the store management team in completing store-level tasks and performs duties across multiple areas, including food preparation, possible cash register tasks, customer service, and housekeeping. The role helps ensure an exceptional customer experience in support of TXB’s purpose to “Leave ‘em Better.”

The Shift Leader is responsible for store operations while on duty when the Food Service Manager is absent. The role also assists the Food Service Manager in leading and managing the facility, supports team training and supervision, and helps ensure store standards, safety, sanitation, product availability, and marketing programs are maintained.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and good verbal communication skills.
• Ability to operate cooking and food-preparation equipment.
• Understanding of proper food handling and sanitation procedures.
• Knowledge of company products, services, and customer-related policies.
• Ability to train and effectively lead and supervise other team members.
• Ability to multitask and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Ability and desire to learn software such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for prolonged periods and perform repetitive movements over long periods.

Responsibilities

• Support the store management team in completing store-level tasks.
• Perform food preparation, possible cash register tasks, customer service, housekeeping, and other related store functions.
• Ensure an exceptional customer experience and provide guests with a clean environment.
• Take responsibility for store operations while on duty in the absence of the Food Service Manager.
• Assist the Food Service Manager in leading and managing the facility.
• Train and supervise team members on company policies, practices, procedures, and position expectations.
• Greet customers and provide menu information and suggestions, including explanations of ingredients and preparation methods.
• Prepare and serve food according to customer specifications, including operating grills, broilers, deep-fat fryers, and other food production equipment.
• Maintain, clean, and sanitize work stations, dishes, utensils, pots, pans, and other containers.
• Refill condiments and supplies, replenish products to maintain in-stock conditions, and check in external and internal vendors according to corporate procedures.
• Follow applicable laws, regulations, safety rules, and food-handling and sanitation guidelines.
• Execute assigned store-level marketing programs.
• Communicate with team members, contribute to team and company goals, and lead by example with consistency and professionalism.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans, subject to eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, subject to eligibility based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed