Food Service - Food Service Cook

SSA Group • Miami, FL

10d

About The Position

The Food Service Cook supports daily restaurant operations by performing back-of-house and line preparation, maintaining food availability and quantities, and meeting quick-service, safety, quality, merchandising, and guest-service standards. The cook follows assigned prep and item lists, maintains safe food-handling practices, and participates in food-temperature, rotation, and waste logs as needed. The role also includes responding to guest and client feedback, communicating service or quality issues to supervisors, remaining knowledgeable about menu items and prices, assisting with dishwashing when needed, and keeping the work environment clean, safe, and organized.

The position calls for a flexible, energetic team player who can work in a fast-paced environment and provide welcoming guest experiences. It requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as operationally necessary. Varied hours and days, including nights, weekends, and holidays, may be required.

The cook is expected to support inclusion and belonging, remove barriers to team members’ growth and opportunity, contribute to sustainability and conservation efforts, and engage with community activities. The position reports to Kitchen Manager(s), Sous Chef(s), and Executive Chef.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods.
• Ability to move and handle boxes weighing 10–35 pounds as required by the operation.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support back-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as needed.
• Maintain safe food handling, proper uniform and hygiene, and correct hand-washing and glove use.
• Follow all workplace safety rules and assigned daily preparation and item lists.
• Support the operation in the assigned role and assist where coverage is needed.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Stay knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Follow and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive team environment and help remove barriers to team members’ growth and opportunity.
• Lead by example in sustainability and conservation efforts, and share relevant knowledge with unit staff as needed.
• Engage with the unit and SSA in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed