Food Service - Food Service Cook

SSA Group • San Antonio, TX

3d

About The Position

The Food Service Cook supports daily restaurant preparation and service operations, including back-of-house preparation and line work. The cook helps meet food service, safety, quality, availability, merchandising, and guest-service standards; prepares appropriate food quantities; and follows assigned preparation and item lists. The role involves maintaining safe food handling practices, completing food safety logs as needed, keeping the work area clean and organized, and assisting with dishwashing when necessary.

The cook provides warm, welcoming experiences to guests and clients, remains knowledgeable about menu items, prices, and specials, and responds to guest or client feedback while reporting concerns to a supervisor. The position supports the team where needed and follows company policies, procedures, uniform, hygiene, and workplace safety requirements. It also contributes to inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and willing to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support restaurant preparation, including back-of-house and line work, for daily operations.
• Meet food service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure appropriate quantities of food are prepared for daily and ongoing service.
• Participate in food safety logs, including temperature, rotation, and waste records as necessary.
• Maintain safe food handling practices and follow hygiene, hand-washing, glove-use, and uniform requirements.
• Follow assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials for sharing with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Demonstrate sustainability and conservation efforts, and support teaching unit staff about those efforts as necessary.
• Support community engagement and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed