Food Service - Food Service Cook

SSA Group • San Francisco, CA

2d

About The Position

The Food Service Cook supports restaurant back-of-house preparation and line service for daily operations. The role helps meet food service, safety, quality, availability, merchandising, and guest service standards; prepares appropriate quantities for daily and ongoing service; and follows assigned preparation lists. The cook maintains safe food-handling practices, completes applicable food-safety logs, and keeps the work area clean, safe, and organized. The position also supports other operational needs, including dishwashing as necessary, and responds to guest or client feedback by notifying a supervisor and communicating service or quality issues to management. The cook is expected to know menu items, prices, and specials, follow company policies and safety rules, and help deliver welcoming experiences for guests and clients.

The position promotes an inclusive and supportive team environment, contributes to sustainability and conservation efforts, and participates in community engagement and giving-back opportunities. Work may involve varied hours and days, including nights, weekends, and holidays, depending on operational needs. The role requires standing for extended periods and moving or handling boxes weighing 10–35 pounds as needed. Food handling certification is preferred, and 1–2 years of food preparation experience is listed.

Compensation and benefits include eligibility for overtime pay, access to a portion of earned wages before payday, meal plans and employee discounts at applicable locations, a 401(k) program with a 15% company match subject to eligibility requirements, a tuition discount through a college partnership, up to eight hours of bereavement leave, holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day, and paid sick leave in accordance with applicable state and local laws.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods.
• Ability to move and handle boxes weighing 10–35 pounds as necessary, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support restaurant back-of-house preparation and line service for daily operations.
• Meet daily food service, safety, quality, availability, merchandising, and guest service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain safe food handling and proper uniform, hygiene, hand-washing, and glove use.
• Follow SSAFETY rules and maintain a safe work environment.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as needed.
• Respond to guest and client feedback and report it to a supervisor to help prevent repeat complaints.
• Communicate service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Follow and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support sustainability and conservation efforts and help teach unit staff about applicable efforts.
• Engage with the SSA/unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed