Food Service - Food Service Cook

SSA Group • Baltimore, MD

1d

About The Position

The Food Service Cook supports daily restaurant operations by preparing food in back-of-house and line settings, meeting food service, safety, quality, availability, merchandising, and guest-service standards. The role ensures appropriate food quantities are prepared, follows assigned preparation lists, and contributes to a clean, safe, and organized work environment. The cook is expected to provide warm and welcoming guest experiences, respond appropriately to feedback, and communicate service or quality issues to supervisors. The position also supports dishwashing and other operational tasks as needed.

The role requires safe food handling, accurate participation in food-temperature, rotation, and waste logs, and compliance with hygiene, hand-washing, glove-use, uniform, workplace safety, and company policy requirements. The cook should know menu items, prices, and specials and contribute to an inclusive, supportive team environment. The position also supports sustainability and conservation efforts and community engagement activities.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the listed job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support restaurant preparation in back-of-house and on the line for daily operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain safe food handling and proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational gaps as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Perform other tasks as needed and maintain a clean, safe, and organized work environment.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units, helping remove barriers and empower team members.
• Lead by example in sustainability and conservation efforts, and support staff learning about these efforts.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed