Food Service - Food Service Cook

SSA Group, LLC • Baltimore, MD

9d • $18 - $21

About The Position

The Food Service Cook supports restaurant back-of-house preparation and line service for daily operations. The role helps meet quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards; prepares appropriate quantities of food; maintains safe food handling and an orderly work environment; and responds to guest and client feedback. The cook may assist with dishwashing and other operational tasks as needed.

The position calls for a flexible, organized, energetic team player who can work in a fast-paced setting and communicate issues to supervisors. It also includes supporting inclusive and supportive team practices, company sustainability and conservation efforts, and community engagement. The role may require varied hours, including nights, weekends, and holidays, and the physical ability to stand for extended periods and lift or move boxes weighing 10–35 pounds.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills and the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to be a personable, professional, upbeat, energetic team player who takes initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, and perform the job's stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support back-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure appropriate food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste, as needed.
• Maintain safe food handling practices, proper uniform and hygiene, and appropriate hand-washing and glove use.
• Follow SSA safety rules and maintain a safe work environment.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and help cover operational gaps as needed.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues involving daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Stay knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary.
• Maintain a clean, safe, and organized work environment.
• Follow and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and help remove barriers and empower team members' growth and opportunity.
• Lead by example in sustainability and conservation efforts, and share relevant knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed