Food Service - Food Service Cook

SSA Group • West Palm Beach, FL

11d

About The Position

The Food Service Cook supports restaurant preparation in the back of house and on the line for daily operations. The role helps meet quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards while ensuring appropriate food quantities are prepared for daily and ongoing service. The cook follows assigned preparation lists, maintains safe food handling and a clean, safe, organized work environment, and supports other operational needs as necessary.

The position calls for delivering warm, welcoming, and memorable experiences to guests and clients. The cook responds to guest and client feedback, reports issues to supervisors, communicates concerns about daily service or food quality, and remains knowledgeable about menu items, prices, and specials. The role may also include dishwashing and other tasks as needed.

The cook follows company policies and safety procedures, including food-temperature and rotation logs, waste tracking as necessary, proper uniform and hygiene practices, and hand-washing and glove-use requirements. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• 1–2 years of food preparation experience.

Nice To Haves

• Food handling license preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Support restaurant preparation in the back of house and on the line for daily operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Ensure proper food quantities are prepared for daily and ongoing service.
• Participate in safety logs, including food temperatures, rotation, and waste as necessary.
• Maintain safe food handling practices and proper uniform, hygiene, hand-washing, and glove use.
• Follow SSAFETY rules and maintain a clean, safe, and organized work environment.
• Complete assigned daily preparation and item lists.
• Support operations in the assigned role and help cover operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Assist with dishwashing as necessary and perform other tasks as needed.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members at all levels.
• Model sustainability and conservation efforts and share relevant knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed