Food Server

HEI Hotels & Resorts • Atlanta, GA

7d

About The Position

The Food Server provides guests with exceptional service to achieve customer satisfaction and quality service, comply with corporate, franchise, and applicable government requirements, and meet or exceed financial goals. The role includes preparing and maintaining the service station, greeting guests, taking and entering orders, delivering food and beverages, and processing checks. Servers must maintain a professional manner, support coworkers, and be available to work regularly.

Requirements

• Maintain a professional appearance and manner.
• Be willing to assist coworkers and work as part of a team.
• Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Know appropriate table settings, service ware, and menu items.
• Be able to remember, recite, and promote menu items.
• Be able to carry trays weighing up to 30 pounds through a crowded room continuously throughout a shift, with or without reasonable accommodation.
• Be able to operate beverage and toast equipment, with or without reasonable accommodation.
• Be able to establish and maintain effective working relationships with associates, customers, and patrons.
• Be able to operate a keyboard and learn Point of Sale procedures.
• Have effective verbal and written communication skills and adapt communication to different audiences.

Responsibilities

• Check the service station before, during, and after the shift to ensure proper setup and cleanliness.
• Greet guests courteously and explain specials or restaurant promotions.
• Record guest orders and repeat them to confirm accuracy.
• Enter orders into the Point of Sale system for the kitchen.
• Retrieve completed orders from the kitchen, confirm their accuracy, and deliver them with appropriate condiments.
• Follow applicable state, federal, and corporate requirements for serving alcoholic beverages.
• Replenish beverages and check on guest satisfaction.
• Promote and serve dessert items or specialty coffees upon request.
• Use Point of Sale procedures to pre-check orders and close checks.
• Present checks to guests promptly.
• Follow attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.

Benefits

• Free transportation to and from the MARTA station and hotel.
• Free lunch and dinner during working hours.
• Medical and dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through YouDecide and the Hotel Room Discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed